Customer-centricity can only be truly achieved when silos between transport industries are broken down for the benefit of the customer.
Efforts have been accelerating between the air transport and rail sectors over the last 18 months following the signature of a Memorandum of Understanding between IATA and the International Union of Railways (UIC) in 2020.
Next milestones are already in the pipeline to facilitate intermodality.
Read the full online article on Airlines. website for more details.