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Build your customer experience strategy with Passenger Insight Solution


Fuel your organization with powerful passenger insight to support strategic decision-making and allocate your investments effectively. Differentiate from the competition and provide exceptional customer experience to your passengers.

Upgrade the experience of your passengers


  • Measure passenger satisfaction on over Key Performance Indicators and detailed travel attributesacross the entire passenger journey, both on ground and in flight
  • Benchmark your performance against other airlines
  • Understand your competitive advantage in a global landscape on top regional routes

With actionable insights


  • Gather and analyse feedback on your product and service differentiation
  • Identify clear call-to-actions to drive enhanced passengers’ experience

As a result, powerful data on passenger experience of every aspect of the passenger journey is captured that guides airlines on setting priorities in the customer experience strategy.

Are you interested in the potential of passenger insight?


Please contact the Passenger Insight Solution team.


Join the 2023 PaxInsight Forum


Discover an exclusive event tailored for airline customer experience, insight, brand, and marketing professionals. This forum is a unique opportunity to immerse yourself in the world of passenger experience and insights, offering valuable learnings, networking opportunities, and the unveiling of IATA PaxInsight: Passenger Satisfaction Benchmark survey.