The Shop–Order Standards Board manages the development of standards concerning any interaction between airlines and any other parties for the purpose of offering products and services, confirming when such products or services are entitled to be received, and monitoring or reporting on the consumption of what has been ordered.
This includes but is not limited to fare construction, currency, reservations, ticketing, intermodal distribution, offer and order management standards.
Membership in the Shop-Order Standards Board (SOSB)
The following representatives have been elected to serve on the Shop-Order Standards Board for a two year period:
Senior Director Global Distribution and Payments|
Air France||Sabine Isidore||AFKL NDC Project Director|
American Airlines||Steve Fohl||
Manager Emerging Distribution Standards|
Head of Product Delivery|
Delta Air Lines||Derek Adair||Managing Director, Revenue Management Development|
Rob Broere||VP - Industry change|
Etihad Airways||Dieter Westermann||VP Revenue Management|
Finnair||Kalle Immonen||Head of Distribution & Revenue Protection|
|Hahn Air Lines||Christopher Allison||Manager NDC|
KLM||Bas Hooft||Managing NDC Program|
LATAM Airlines||Cristian Ortiz||Managing Director Ancillary Revenue|
Qantas||Timmo Rol||Distribution Product Owner|
Scandinavian Airlines||Kati Andersson||VP Digital Sales & Distribution|
Singapore Airlines||Bryan Koh||Vice-President E-commerce and Distribution|
Swiss International Air Lines||Arber Deva||Senior Director Direct Distribution|
Turkish Airlines||Gokhan ORmeci||Ticketing System Manager|
|United Airlines||Jeffrey Christensen||Managing Director Distribution and Ancillary Pricing|
Shaunelle Harris Drake||
Head of NDC Technical Delivery|
Groups under the Shop-Order Board:
- Offer Group
- Order Group
- Integration Group
- Pricing Automation Group
- Ticketing Group
- Reservations Group
- Intermodal Group
Who should participate in Groups under the Shop-Order Board, or stay connected with discussions online?
Process owners and technical experts managing reservations and ticketing processes, NDC and ONE Order, e-commerce, pricing and revenue management, interline and alliances, sales and distribution and intermodal.
Access the Standard Setting Workspace (SSW) for more information and visibility on this group and sub-groups activities. If you do not yet have access, please register via the IATA Customer Portal.