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Legal: Chicago Convention stands the test of time

On 7 December 1944, 52 States signed the Convention on International Civil Aviation (Chicago Convention), establishing the International Civil Aviation Organization (ICAO)—a specialized agency of the United Nations—in the process. Eighty years on, the treaty and ICAO continue to provide the framework for global air travel.

• Analysis
• Regulations & Law
• All Regions

Retailing: Modern Airline Retailing continues to develop the customer experience

Imagine a customer conducting all travel processes through a smartphone—from searching and booking through to storing the information, ID, and any admissibility requirements, such as health and visa documentation, in a digital wallet.

• Analysis
• Retailing & Finance
• All Regions

Passenger Experience: Turning contactless travel from potential to reality

Fully digital air travel is one step closer to reality following the latest proof of concept (PoC).

• Analysis
• Passenger Experience
• All Regions

Fully Digital Travel Experience Closer to Reality

IATA and its partners have successfully demonstrated that the industry is ready to deliver a fully digital air travel experience.

• Press Release
• Retailing & Finance
• Passenger Experience
• All Regions

Passengers Want Convenience and Technology to Improve Processes, Regional Preferences Diverging

IATA released the results of its 2024 Global Passenger Survey, revealing that travelers continue to prioritize convenience and speed.

• Press Release
• Retailing & Finance
• Airport Infrastructure
• Passenger Experience
• Travel & Tourism
• Africa & Middle East
• All Regions
• Asia Pacific
• Europe
• North Asia
• The Americas

Retailing: An enhanced end-to-end travel experience

Airline technology has traditionally been managed from an internal perspective, dividing customer-related activities into operational and commercial silos.

• Analysis
• Retailing & Finance
• All Regions

IATA, ICAO, and ACI to Jointly Host Symposium on Accessibility in International Civil Aviation

Organized within the context of the 2024 ICAO Year of Facilitation, this novel event is expected to result in the creation and exchange of significant new expertise towards improving the air travel experience of persons living with disabilities.

• Press Release
• Passenger Experience
• All Regions

Thrust Carbon Joins IATA CO2 Connect Emissions Calculations Distribution Network

IATA is expanding the distribution network for its IATA CO2 Connect emissions calculations with Thrust Carbon, a sustainability intelligence platform provider for the travel industry.

• Press Release
• Sustainability
• All Regions

IVL Increase Will Hurt NZ’s Travel and Tourism Sector

The International Air Transport Association (IATA) expressed disappointment with the New Zealand Government's decision to increase the International Visitor Conservation and Tourism Levy (IVL).

• Press Release
• Regulations & Law
• Travel & Tourism
• Asia Pacific

Passenger Demand Up 9.1% in June

IATA released data for June 2024 global passenger demand, showing growth across all regions as the peak Northern summer travel season began.

• Press Release
• Economics
• Passenger Experience
• Africa & Middle East
• All Regions
• Asia Pacific
• Europe
• North Asia
• The Americas

Passenger Demand Up 10.7% in May

IATA released data for May 2024 global passenger demand, showing that strong demand for travel continues with airlines posting a 10.7% year-on-year increase.

• Press Release
• Economics
• Passenger Experience
• Africa & Middle East
• All Regions
• Asia Pacific
• Europe
• North Asia
• The Americas

IATA Timatic AutoCheck to Enhance Seamless Travel Experience for Star Alliance Customers

IATA and Star Alliance have agreed to enhance their long-standing relationship in the field of travel compliance solutions, with the Alliance adopting Timatic AutoCheck.

• Press Release
• Airline Operations
• Passenger Experience
• Data
• Africa & Middle East
• All Regions
• Asia Pacific
• Europe
• North Asia
• The Americas

Tourism: Remaining relevant to travel agents

Modern Airline Retailing is an active and important initiative for airlines around the world.

• Analysis
• Retailing & Finance
• Travel & Tourism
• All Regions

Payment: Airlines to take back control of payment

The IATA Financial Settlement Systems (IFSS) continue to perform an essential service for global airlines, facilitating the movement of funds across the air travel value chain while maintaining extremely high levels of efficiency and security.

• Analysis
• Retailing & Finance
• Passenger Experience
• All Regions

Global Air Travel Demand Continued Its Bounce Back in 2023

Recovery in air travel continued in December 2023 and total 2023 traffic edged even closer to matching pre-pandemic demand.

• Press Release
• Economics
• Passenger Experience
• Africa & Middle East
• All Regions
• Asia Pacific
• Europe
• North Asia
• The Americas

Air Travel Reaches 99% of 2019 Levels as Recovery Continues in November

IATA released data for November 2023 air travel performance indicating that air travel demand topped 99% of 2019 levels.

• Press Release
• Economics
• Passenger Experience
• Africa & Middle East
• All Regions
• Asia Pacific
• Europe
• North Asia
• The Americas

Letter Removal Travel Restrictions Canada French

• Regulatory Filings
• The Americas

Letter Removal Travel Restrictions Canada English

• Regulatory Filings
• The Americas

Letter to US Government on Removal of PreDeparture Testing for Vaccinated Travelers

• Regulatory Filings
• The Americas

Pavlovian response to introduce travel restrictions will not stop Omicron

Willie Walsh views on governments reactions to the Omicron variant. Travel restrictions won't stop the spread, they will harm people and economies.

• Opinions
• All Regions