Safe, secure and on-time ground handling turnarounds are a priority for airlines and a critical deliverable for Ground Handling Service Providers. Standardization of ground handling procedures is particularly critical in these times of staff shortage. 

Global standards are the foundation for safe operations. IATA drives ongoing development of the ground handling best practices, standards, and procedures: the IATA Ground Operations Manual (IGOM), Airport Handling Manual (AHM), Passenger Services Conference Resolution Manual (PSCRM) and Baggage Reference Manual (BRM)

Key benefits of global standardization

  • Enhanced safety performance
  • Reduction of ground handling complexity and operators’ variations
  • Better quality of training and increase of personnel competency
  • Operational efficiency
  • Simplified oversight
  • Cost reduction