Since its inception, NDC has acted both as an enabler and catalyst of the industry journey toward Modern Airline Retailing. This journey is well underway with more than one in 10 travel agent sales coming from NDC, while a growing number of airlines are reaching or have surpassed 30% of indirect bookings through NDC pipes.
We recently had the opportunity to speak with Arjun Gupta - United Airlines' Manager of Distribution Modernization, who explained how United Airlines is using NDC to enable Modern Airline Retailing and the critical success factors in building a robust and usable platform for all travel sellers.
Join Arjun for a compelling overview of their advancements in value creation, key critical customer centricity areas, such as servicing, and more! Watch the video >>
