The NDC schemas make streamlined and automated servicing possible, with the potential to deliver a better experience than what is possible via traditional EDIFACT distribution. Yet, there are legacy constraints that block some servicing capabilities, and having a value chain conversation can help to iron out implementation challenges of servicing.
This paper was produced with the objective to explain what the IATA NDC standard delivers and provides actionable steps aimed at helping NDC implementers to assess how to remove the friction to servicing in NDC, from the customer perspective.
