Over the next five years the increased adoption of technology is expected to introduce new efficiencies to the aviation industry. This will range from automation using Artificial Intelligence (AI) to the increased use of data to steer strategic decision-making.
The million-dollar question is whether our people are ready for such a fundamental, digitally led shift and how we can help them upskill to meet this changing reality?
The World Economic Forum’s recently published Future of Jobs Report 2025 highlights that 60% of all employers expect technology-related trends to transform their business by 2030. The WEF report noted that these trends will fuel demand for technology-related skills, including AI and big data, networks and cybersecurity and technological literacy—all three topping the list of must-have skills.
This technology shift will fuel the need for new skills from front-line roles through to senior management positions.
This is particularly the case for the aviation industry, where, for example, employers increasing importance of AI and big data will require a new set of skills.
Growing volumes of data will drive a significant requirement for cybersecurity experts to protect against digital threats while more analysts will be needed to mine this data for meaningful insights that will give airlines a commercial edge.
In cargo and ground operations, artificial intelligence will enhance efficiency by automating tasks and processes. To support this change will require skilled personnel to manage these AI systems and software. Similarly, for aviation management and administration positions we will see a shift to AI-driven automation, reducing certain business management tasks. But on the flipside strategic leadership remains critical.
“To support this technology shift the industry must take a fresh look at how we attract and develop new talent while upskilling those already working in aviation. At IATA Training, we continue to expand our courses to include areas such as AI and cybersecurity,” says Tanja Schmidt, Director of IATA Training.
Based on significant interest from the airlines, IATA Training is in the process of developing a specialized training course on the topic of Artificial Intelligence Fundamentals in Aviation. The course—to be launched in the second half of 2025—is designed on the principles of experiential learning and will combine theoretical concept teachings with practical exercises using various AI models.
“It requires a more holistic approach to skill development. We see IATA Training playing a greater role in supporting airlines to understand the changes in their workforce and develop targeted responses to skills gaps. Technology is not the only area of focus, but it will certainly be the most dynamic over the next few years,” says Schmidt.
“It also requires adjusting the way we teach a more digital-savvy workforce. That doesn’t mean traditional classroom courses won’t be an important component of training going forward. A thorough grounding in fundamentals will always have a place. But there are alternative approaches that are equally pertinent and here technology will play an increasingly important role in experiential learning.”
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