About IATA's Global Passenger Survey
In the effort to provide a seamless and personalized passenger journey to air travelers, the travel industry must continuously adapt to market changes and new technology. In this context, IATA has carried out the Global Passenger Survey (GPS) since 2012, which has been designed to provide objective and in-depth insights into the preferences and behaviors of air travelers all around the world.
2021 Passenger survey findings
Discover the findings on preferences and expectations of travelers as we emerge from the COVID-19 pandemic; from attitudes towards the use of biometrics, through addressing queuing processes at the airports or finding alternative ways for the journey of baggage. The survey’s key findings will help recover, reconnect and rebuild the future travel experience. In addition, the survey covers extensive analysis of the needs of passengers with disabilities.
In 2021, 13,579 respondents across 186 countries shared their travel preferences with us. Get a sneak peak of what passengers truly want by downloading our 2021 Highlights and explore more by purchasing the 2021 Global Passenger Survey Report and 2021 Global Passenger Survey Combo.
Buy the survey report online
The PDF Report outlines results on a global level including facts and figures on passenger profiles as well as over 80 data visualizations.
The Combo includes a detailed overview of passenger preferences, based on their socio-demographic profile (gender, age, annual income, region) and behavioral pattern (frequency of travelling, business/leisure purpose of travel, domestic/international flights, short-/long-haul flights, first/business/premium economy/economy class taken, other). This format also includes the PDF report.