IATA's Reservations Handbook is designed to provide a central source of reservations procedures and practices, according to your needs. The latest edition includes updates to chapters such as Group Bookings and Chargeable Ancilliary Services.
Essential Tool for Reservations Handling
All of the products and services that can compose a customer's entire journey are today being distributed through a number of marketing channels, utilizing professional agents and personal data services. This manual also explores the relationship and technology that exists amongst airlines, customers, marketing media and service provides.
This manual complements the Reservations Interline Message Procedures - Passenger (AIRIMP), providing a broader understanding, usage and acceptance of standard reservations procedures. It also enables airlines and other travel industry organizations to conduct their everyday business in the most efficient and economical manner with a more effective response to customers.
See table of contents (pdf) and key changes (pdf)
Product Format
The Reservations Services Manual is available in Print and as a Windows application web dowload.
Who uses it?
- Reservations agents or trainees, Airlines, Travel Agencies, Computer Reservation Systems (CRS), System Providers, Global Distribution Systems (GDSs), Airports, Government Agencies