Optimize your airport resources

To meet your contractual obligations with airport owners, operators, or third-party service providers, you need to ensure your airport infrastructure is appropriate. Passenger processing and holding facilities, and the number of aircraft parking stands, must be adequate to keep passenger queuing times and airline delays to a minimum, as well as to accommodate future growth.

IATA Consulting can provide you with the balanced view of your system that you need to make the right decisions. Our assessments and recommendations are based on data and industry comparisons, and take into account the perspectives of the various airport stakeholders and users.

New technology solution: LoS Monitoring

LoS Monitoring is addressing airport operators’ needs to continually ensure optimal passenger experience and stakeholder satisfaction. It is a powerful combination of passenger tracking technology and world-class industry expertise in improving airport performance. Learn more 

Maximize passenger operations efficiency

IATA Consulting’s experts draw on their deep knowledge of the standards defined in the IATA Airport Development Reference Manual (ADRM), as well as on their decades of experience, to help you optimize the use of space and infrastructure for operational efficiency, and passenger comfort and satisfaction. 

  • Provide a quality passenger experience – Understand whether passenger queuing times and space at key terminal sub-systems are sufficient, whether you have the capacity to maintain that optimal Level of Service (LoS), and how you can improve.  
  • Plan for the future with confidence – Understand whether your airport's infrastructure is optimized for current operations and what future operational improvements need to be made, and what investments are required, to accommodate future growth. 

Know where you stand

IATA’s consultants conduct an unbiased analysis of the current and planned capacity of your airport infrastructure and LoS of airport facilities, and make recommendations for improvement. 

  • Let us do the heavy lifting – We gather data and passenger profiles, understand your set-up and processes, and conduct multiple interviews with stakeholders to understand expectations and collect critical input. 
  • Start improving right away – We make recommendations for quick wins to improve Level of Service or capacity bottlenecks, and work with you to determine longer-term improvements. 
  • Make sound financial plans – Our assessment also considers development opportunities and future growth, enabling you to budget for your investments. 

Get the insight you need

IATA’s Airport Capacity and Level of Service specialists use manual observation, sophisticated simulation technology, and airport industry benchmarks to provide you with a range of services:   

  • LoS assessment – We assess capacity usage and the Level of Service you are providing at your various terminal sub-systems, and compare your performance with your contractual or specific LoS targets. 
  • LoS training – We provide coaching on the LoS concept and its correct application, to increase your understanding.
  • Terminal capacity analysis – We assess terminal facilities based on the Design Day Flight Schedule, to determine if your current and future-planned facilities can accommodate the number of passengers you are anticipating.
  • Airport capacity/demand study – We determine future terminal facility requirements for all processing, holding and circulation sub-systems, using the OPTIMUM LoS parameters as key inputs.