Benchmarking and Best Practices for Air Navigation Service Providers (Classroom)
Some of these topics are also explored in the following virtual classroom course:
Did you know that in the past 4 years, 73 participants from 22 countries have taken this course with IATA?
Learn how to use benchmarking effectively to deliver service improvements and achieve better performance results. Explore Air Navigation Service Providers (ANSP) key result areas and acquire new tools to measure and compare success. Be updated on ANS Provision core processes of specification and design of service, delivery of service, review of service and customer service.
This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.
Course code: TCVG-54
- This course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
- Student performance will be based on an assessment.
- Participants should have prior knowledge of safety and financial performance of their organization.
- Recommended level is Intermediate and Advanced.
- The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.
How to register
To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.
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Singapore, Singapore (IATA)
17 - 21 October, 2022
Register before 17 Jul, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 26 Sep
All prices are before tax. Class no: 148813
What you will learn
Upon completing this course you will be able to:
- Benchmark effectively to deliver service improvements and achieve better performance results
- Explain Air Navigation Service Provision core processes of specification and design of service, delivery of service, review of service and customer service
The key topics that are covered during this course include:
- Overview and terminology of benchmarking
- Analyzing best practices in ANSPs
- Benchmarking goals and frameworks
- Benchmarking issues for ANSPs
- Benefits of benchmarking
- The 5 step approach to benchmarking
- Key Performance Indicators (KPI)
- Implementing service improvements
- Applying best practices benchmarking
Who should attend
This course is recommended for:
- Operational and strategy managers,
- Team leaders
- ATCOs and support staff of Air Navigation Service Providers.
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is a step toward earning an IATA Diploma in: