Did you know that in the past 4 years, 73 participants from 22 countries have taken this course with IATA?
Learn how to use benchmarking effectively to deliver service improvements and achieve better performance results. Explore Air Navigation Service Providers (ANSP) key result areas and acquire new tools to measure and compare success. Be updated on ANS Provision core processes of specification and design of service, delivery of service, review of service and customer service.
Course code: TCVG-54
Upon completing this course you will be able to:
The key topics that are covered during this course include:
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.