Cargo Claims and Complaint Handling

2-day (16 hours) classroom course

Handling claims in air cargo involves the application of a strict documentary process in line with the specific legal frameworks applicable. A correct claims process will lead to the proper settlement of claims mitigating the potential frustration of any stakeholder involved. This course will provide you with the knowledge of the current crucial legal aspects of carriage of cargo by air for all industry stakeholders who are concerned with effective cargo claims handling and loss prevention.

Course code: CGC035VEEN02

Course format

• This classroom course provides 2 days (16 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have prior knowledge of air cargo procedures.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Upon completion of this course, you will be able to:

• Identify legal instruments in the air cargo industry
• Process cargo claims
• Create more effective and efficient claims
• Identify obligations and the right of a claimant

The key topics that are covered during this course include:

• The nature, sources and principles of the legal framework in the air cargo industry
• The 1929 Warsaw Convention
• The 1955 Hague Protocol
• The 1975 Montreal Protocol
• The 1999 Montreal Convention
• General conditions of carriage
• Conditions of contract
• Obligation and right of the shipper/consignee/claimant
• Cargo claims handling procedures, awareness and prevention

Activities

• Analysis of a court report

This course is recommended for:

• Airlines and freight forwarders insurance manager and legal counsel
• Airlines and freight forwarders claims managers
• Claims process personnel
• Aviation lawyers

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.