This 3-day course will provide you with useful models, perspectives, tools and applicable competencies to prepare, conduct and lead successful, intercultural negotiations in the aviation industry with sustainable results. You will gain an overview of different theories (e.g. Harvard, Schranner, FBI, Chriss Voss) and learn how to prepare for a negotiation. Working in teams, you will negotiate a contract between an airline management team and a pilots' union and be provided with coaching during your negotiations before finalizing the agreement at the end of the course.
This course is part of the IATA - University of St. Gallen Diploma of Advanced Studies (DAS) in Global Aviation Management.
Course Code: TALL-40
For more information, please contact:
Dr. René Puls
Program Manager Global Air Transport Management
Center for Aviation Competence (University of St. Gallen)
CH-9000 St. Gallen
Phone: +41 71 224 73 46
Upon completing this course you will be able to:
The key topics that are covered during this course include:
This course is recommended for:
A CFAC-UNISG Confirmation of Attendance is awarded upon successful completion of the course and assessment (required for DAS Program).
The diploma encompasses 12 courses, which will enable you to explore and analyze topics in-depth, ranging from aviation systems and revenue management to sustainability and change management.