The air cargo supply chain is often subject to significant operational quality challenges. It consists of a large number of stakeholders each controlling a part of the process. At each process step, quality issues might arise (delays, damages, documentation errors, incorrect billing). These impact the overall customer satisfaction and creates the perception that the overall process is not under control. This course provides an overview of the Lean Six Sigma concept and how it can be applied to the Air Cargo and Logistics industries. It will give you insight on the tools and techniques applied in the methodology, as well as an analysis and application of the DMAIC cycle.
This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.
Course Code: TCGG-30
To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.
This class is offered in cooperation with AviationNOW Airfreight Academy.
AviationNOW Airfreight Academy
Flughafen Linz,
Flughafenstrasse 1
Horsching – 4063
Austria
Tel: +43 676 5056006
Email: buchung@luftfrachtakademie.com
Website: airfreightacademy.com
Upon completing this course you will be able to:
Activities
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.
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