Managing and Engaging Stakeholders in a Changing Environment (classroom)



Did you know that in the past 2 years, 120 participants from 8 countries have taken this course with IATA?

About the course

4-day (32 hours) classroom course

IATA Managing and Engaging Stakeholders in a Changing Environment aviation training course

In IATA’s Managing and Engaging Stakeholders in a Changing Environment course, you will learn how to evaluate and manage your response to the ever-shifting environment endured by the aviation industry over the last few years. Despite these challenges, the industry continues to manage and coordinate operations through significant regional and global events: airspace restrictions, the coronavirus pandemic, and the restructuring of airline fleets and network strategies. Over 4 days, through discussions and instruction, which will require your participation, you will be able to identify and apply skills that will enhance your engagement with stakeholders, drive and support change through effective communication to help you collaborate with colleagues from within the airline industry.

Download the Outline

Course Code: TALM-73

Course format


  • Recommended level is intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 or the equivalent for courses held in languages other than English.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

There are no scheduled classes at the moment

What you will learn

Upon completing this course you will be able to:

  • Identify stakeholders to understand that change is happening constantly with various levels of complexity
  • Increase awareness of the typical dynamics encountered in change situations and how practical as well as emotional factors may impact your performance
  • Actively and proactively support the implementation of change to achieve the best possible results whilst maintaining a positive, productive environment
  • Drive and support change through effective communication

Course content

The key topics that are covered during this course include:

  • The Volatility, Uncertainty, Complexity and Ambiguity (VUCA) world
  • Dynamics of change
  • Managing ourselves through change
  • Stakeholder mapping
  • Communication planning


  • Stakeholder Analysis and Map templates
  • RACI template


  • Group project application and final day panel presentation
  • Discussions
  • Individual reflection
  • Self-assessments

Who should attend

This course is recommended for:

  • Managers
  • Team leaders
  • Key stakeholders

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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