Passenger Agent Essentials Bundle (Digital Edition)



About the course

Bundle of 2 self-study courses

IATA Passenger Agent Essentials Bundle aviation training course

Take advantage of these carefully selected courses for passenger handling at a reduced bundle price. The combination of topics offers a detailed introduction to the role of passenger services agent with a focus on procedures and customer service. Both courses reflect the latest standards and recommended practices based on IATA Airport Handling Manual and Ground Operations Manual (AHM & IGOM). After successfully completing each course, participants receive an IATA Certificate for each course in the bundle.

Download the Outline

Course Code: BALP-51

These courses will be provided as part of this bundle:

How to access your courses

  • Purchase the bundle of courses in a single transaction.
  • Once payment has been received in full, you will receive your invoice. You will be able to find your courses in your IATA Training account and then register for your exams. There is no additional fee to book your exams.
  • The recommended level for these courses is Entry-level and Intermediate.
  • Student performance will be based on an exam/assessment.

Registration information

Important: Please note that if you are purchasing the course bundle for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase course bundles for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order.


USD 430 (e-book)
USD 495 (e-book)

What you will learn

Upon completion of these courses you will be able to:

  • Recognize how airlines and airports operate in relation to the provision of passenger services
  • Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
  • Ensure safe and secure passenger and baggage transport
  • Recognize critical aviation security and illegal immigration dimension in documentation control
  • Apply control and assessment techniques during check-in and boarding
  • Examine entry visa, health and vaccination requirements

Who should attend

These courses are recommended for:

  • Passenger Services Personnel

Certificate awarded

Upon successful completion of each of the exam/assessments for the courses included in this bundle, you will be awarded a Certificate that you can print for your records.

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