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IATA Training LIVE virtual classroom courses provide a real-time instructor-led training environment where participants can interact, engage and collaborate in group assignments, with live sessions delivered by a highly qualified IATA Instructor.

Each day of the course will include live interactive virtual classroom sessions requiring your participation, multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.

Some courses include pre-course reading or assignments. Look out for an email from your Training Coordinator a week before the course start date with more details.

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Get ready for your virtual class!

  • Please join the virtual classroom 10 minutes before the scheduled start time to check your audio settings.
  • Close your email and any other open windows, programs or apps
  • Make sure to keep your microphone on mute when you are not talking to minimize the amount of background noise.
  • Make sure to follow the same meeting etiquette that you would follow in a normal class session, meeting or discussion.

For more detailed technical specifications, please read the below:

Hardware requirements

Stable Internet connection
Please make sure you have a stable Internet connection.

Laptop or a desktop computer
It is strongly recommended to use a laptop or computer to participate, as it will allow you to have and use the full range of tools required for the training.

Microphone / Headset
You will need a microphone for an audio chat. It is recommended to use a headset (with a microphone attached) for better sound quality and to minimize the background noise

For DGR courses webcams are required for the exams, otherwise, they are optional, but still recommended. Your instructor may require you to start your video during the training session.

Test your audio and video settings
It’s a good idea to test your headset, video and microphone before joining the training or exam session.

Moodle technical requirements

  • A computer running a current operating system (for example: Windows: Windows 10 or Macintosh: Mac OS X 10.7+)
  • Access to the Internet. DSL or Broadband access is recommended.

The following browsers are generally compatible with Moodle Desktop:

  • Firefox Chrome (recommended for Windows)
  • Internet Explorer Note: must be up-to date for no issues
  • Safari (recommended for Mac) Note: must be up-to date for no issues


  • Safari
  • Google Chrome

For the best experience and optimum security, we recommend that you keep your browser up to date.

Software for resource viewing/submissions

  • Use the latest version of Adobe Reader and Adobe Flash Player.
  • Word processing software (Microsoft Office) is needed to complete and submit some assignments.


We recommend that the following be enabled:

  • Cookies
  • Pop-ups (in both Internet browser and security software)
  • Javascript

Basic Computer Skills Needed

  • Saving and finding files and folders on a computer
  • Copying/cutting and pasting text
  • Using a word processing application, such as Microsoft Word
  • Attaching and uploading documents and assignments
  • Sending and receiving email
  • Using a supported web browser to access your course and other online resources on the Web.

Cisco WebEx

For virtual classrooms hosted on the Cisco WebEx web app, WebEx allows you to join the training session through your web browser, however, for the best user experience, please download and install WebEx for desktop to benefit from all the functionalities.

Technical requirements

Getting started

For MAC users

Browser for Windows

  • Internet Explorer 11 (32-bit/64-bit)
  • Microsoft Edge Chromium, version 80.0.361.109 (Official build)
  • Mozilla Firefox 52 or later
  • Chrome latest 32-bit/64-bit

Minimum System Requirements Windows

  • Intel Dual-Core CPU 2.XX GHz or AMD processor (2 GB of RAM recommended)
  • JavaScript and cookies enabled on browsers
  • Java isn't required for Mozilla  Firefox and Google Chrome users.

Browser for Mac OS X

  • Firefox 52 and later
  • Safari 11 and later
  • Chrome latest 32-bit/64-bit

Minimum System Requirements Mac OS X

  • Intel CPU-based (2 GB of RAM minimum)
  • JavaScript and cookies enabled on browsers Oracle Java 6 to Oracle Java 8

Minimum bandwidth requirements

  • Standard Quality Video: 0.5 Mbps (Receive) and 0.5 Mbps (Send)