The significant disruption to the travel and tourism industry caused by the global pandemic includes the loss of skilled travel professionals. Yet, travelers continue to face uncertainty and changing circumstances, and travel agent expert advice and support is being sought now more than ever.
To take advantage of the opportunities this renewed confidence presents, travel agents need to make sure they have the right people with the right skills ready to serve.
Get insight into the right skills from our global survey
To assist the industry in effectively addressing staffing needs, IATA conducted an international survey of over 750 industry stakeholders, and focus interviews with decision-makers at leading travel agencies, identifying the most relevant skills needs.
Our respondents rated skills according to the level of knowledge required at different levels of career growth, enabling us to create an up-to-date skills map for travel advisors, to guide recruitment and training. Additionally, we delved into:
- What exactly is expected of advisors with different levels of experience
- What top players in the industry look for when they recruit
- How top players train their people to stay ahead of the curve
Our 750+ respondents rated skills according to the level of knowledge required at different levels of career growth: beginners, experienced and expert.
Download the Whitepaper!
Please complete the form below to receive your own copy of the Skilling up for a Travel and Tourism Recovery Whitepaper: