My Training Account
As travel bounces back and travellers look to explore the world once again, the travel industry is witnessing an unprecedented shortage of staff. Apart from travel agencies, travel professionals are much needed in the service, customer support and tourism industry to help serve the customers.
At such a crucial juncture, as an aspiring travel professional, do you want to ensure that you have all the essential skills to launch your career in this exciting industry?
If you are an existing travel professional, are you looking to sharpen your skills to boost your career?
IATA’s new diploma courses are designed to address both of these questions. Based on detailed research on essential skills required for critical functions in the travel industry, the new diplomas are designed to provide a job-focused curriculum to help you succeed in your chosen career path.
The courses selected are designed to progressively build up the essential skills and accelerate the development of advanced skills. Thus, the learning path provides the fastest and most effective route to your dream career.
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Tour Production Diploma
4 self-study courses to be completed in 1 year
Upon completing this course you will have the skills to:
- Identify and consult on popular international travel
and tourism destinations - Negotiate effectively and generate good deals for customers
- Create inclusive-tour production for special-interest groups
- Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
- Advise customers on passport and visa requirements, as well as on travel insurance options
- Provide excellent customer service and retain customer loyalty
- Develop an entrepreneurial mindset and propose creative solutions and services
Travel Operations Diploma
4 self-study courses to be completed in 1 year
Upon completing this course you will have the skills to:
- Negotiate effectively and generate good deals for customers
- Identify and consult on popular international travel
and tourism destinations - Provide excellent customer service
- Advise on statutory requirements for travel destinations
- Develop detailed knowledge of geography, destinations, IATA airport and city codes
- Promote services and facilities available to airline passengers during their travel
- Develop an entrepreneurial mindset and propose creative solutions and services
MICE and Sales Diploma
4 self-study courses to be completed in 1 year
Upon completing this course you will have the skills to:
- Conduct need analysis for meetings and events
- Organize successful corporate events and meetings
- Incorporate destinations and tour packages when planning events
- Advise customers on passport and visa requirements, as well as on travel insurance options
- Provide excellent customer service and retain customer loyalty
- Develop an entrepreneurial mindset and propose creative solutions and services