4 self-study courses to be completed in 1 year
Are you interested in working for large travel agencies, at airline reservation centers, as a ticketing agent or managing customer accounts? Or do you want to advance your career in these travel functions? Then IATA’s Travel Operations diploma is the right pathway to your goal. This diploma comprises 4 courses, is designed to provide an overview of the travel industry and then sharpen specific skills in the area of travel operations, such as, interpreting fares, providing best fare quotes to customers, advising on travel formalities, using a Global Distribution System to make and maintain reservations, effectively using e-commerce principles to increase your customer base and retain customer loyalty. The courses selected are designed to progressively build up the essential skills and accelerate the development of advanced skills. Thus, the learning path provides the fastest and most effective route to your dream career.
Course code: DIPL-130
Upon completion of this diploma, you will be able to:
- Negotiate effectively and generate good deals for customers
- Identify and consult on popular international travel and tourism destinations
- Provide excellent customer service
- Advise on statutory requirements for travel destinations
- Develop detailed knowledge of geography, destinations, IATA airport and city codes
- Promote services and facilities available to airline passengers during their travel
- Develop entrepreneurial mindset and propose creative solutions and services
Key topics
The key topics that are covered in this diploma include:
- Airfare construction and ticket exchanges/reissuance
- Travel documents and the airline passenger experience
- Tour, luxury and group travel options
- Sales techniques
- Managerial and negotiation skills
- Marketing and pricing
Recommended level
This diploma is recommended for:
- Travel advisors
- Reservations and sales personnel
- Agency administration
- Airline reservation/call center agents
- Agency back-office personnel
How to register
- This diploma program consists of 4 required courses, all of which must be completed within 1 year.
- Please contact us if you are interested in taking this diploma.
How to obtain your diploma
As you complete each course, it will be added to your training history found under
My Training << Learn status << Completed. Once all the necessary courses are successfully completed, your diploma will be awarded and made available for download from your training profile.
My Training Account