Important Notice to ID Card Holders
The AgentExperience platform has been decommissioned on Aug 1, 2024. The new ID Card Benefits platform is now available and can be accessed through the following options:
- IATA Customer Portal
- ID Card Benefits website
- Mobile App (available on iOS and Android)
To access your digital ID Card and benefits, you must be a registered user of the IATA Customer Portal with your ID Card assigned to your profile. Detailed registration and login instructions are available to assist cardholders.
If you need further assistance, please contact the IATA Customer Service team.