Need Help?

As part of our ongoing efforts to improve your membership experience, we are introducing the digital IATA/IATAN ID Card on the AgentExperience app. You can now renew your card on the app, find travel offers from around the world, including sending a copy of your ID Card to suppliers.

Need Help?

AgentExperience mobile app

Stand out with IATA professional status

Forgetting or losing your physical card is no longer a worry. You can access your card with the app anywhere and anytime.

Benefit from maximum advantages

You can rest assured your card and its associated advantages will be available to you within 48 hours upon receiving the ID Card order/approval confirmation. Additionally, you can use the app to view travel offers from around the world with an enhanced map view.

Optimize your precious time

Our newest feature, Timatic COVID-19 Regulations, allows you to get the latest travel update of the destination of every published offer on the app. With ever-changing border control rules, this feature can save you time in searching for the latest travel restrictions of a certain country. 


Download the IATA AgentExperience app

Sign up & login instructions

If you already have an AgentExperience login, please use it to access your digital ID Card on the app. You can also reset your password to regain access.

If you have never had an AgentExperience account, please sign up with your agency IATA Code and VER # on the app.