World Passenger Symposium (WPS)

Chicago , USA
25 - 26 October

The World Passenger Symposium combined the former Digital and Data and Retailing Symposium, the Global Airport and Passenger Symposium and the Accessibility Symposium into a single event to reflect the importance and connectedness of all three elements to the customer experience.

In addition to plenary sessions, three knowledge tracks addressed the end-to-end customer journey – everything from shopping and purchasing air travel products to arriving at the destination.


"An absolute must attend symposium for any one in Commercial, Distribution, Passenger Experience or Accessibility. Best speakers from across the world, best commercial leaders sharing their experiences. Great learning opportunity."
Vikas Manra, Head of Global Business Development & Distribution, Gulf Air

"It is a great event that helps us to grow our network, meet aviation experts, discuss opportunities with vendors, and learn more about the trends in the Airline industry."
Dr. Saleh Bukhari, GM Sales Distrbution Strategy

"WPS is a great opportunity to network and mostly learn more on airlines' challenges and future. It is a great forum for open discussion on various customer facing challenges and necessary improvement."
Tomasz Pawliszyn, AirHelp

"IATA World Passenger Symposium provided a great platform to learn about latest developments in the industry, to raise issues of common interest and enabled networking with various stakeholders. An amazing event."
Rajesh Dogra, Chief Customer Experience Officer & Global Head of Airport Operations, Air India




From the iconic Magnificent Mile to the scenic lakefront, Chicago is a destination that will impress any traveler. The Windy City is known for its architecture and skyline, including the Willis Tower, where United Airlines is headquartered. The third largest city in the US is also famous for its world-renowned museums and delicious food. There is always something new to discover, from Michelin-star restaurants to countless events.

Home to two international airports, it is accessible to more than 240 destinations, so getting there is easy – leaving is a little more difficult.

> Weather in Chicago
> More information about Chicago
> IATA Travel Centre-Passport, Visa & Health Requirements



Unlocking Value Creation by Putting the Customer First

The IATA World Passenger Symposium (WPS) took place in Manama, Bahrain on 01 – 03 November 2022 at the Gulf Hotel Bahrain, kindly hosted by Gulf Air.  

> View the WPS Synopsis (pdf) 
> View the WPS Agenda (pdf)
> View the WPS Synopsis (pdf)
> View the WPS Photos & Presentations

Digital, Data and Retailing Symposium (DDR) 2021 

In 2021, the Airline Industry Retailing Symposium (AIRS) and the Aviation Data Symposium (ADS) were held at the same time and place under a brand-new name: Digital, Data and Retailing Symposium (DDR). The focus was be on the industry restart plan and how Airlines can further reduce costs and plan for new revenue generation using the power of Data and Retailing.

DDR Symposium attracted 650+ Industry Leaders and Experts in an inclusive Hybrid format. 450+ were in Madrid meeting face to face and 150+ following the event remotely. 

DDR Symposium 2021, covered key industry topics and allowed industry players to engage face to face & virtually to drive the industry recovery.

Watch DDR Symposium 2021 - Recorded Sessions

View DDR Symposium - photo album 

IATA Global Accessibility Symposium (IGAS) 2020 

The 2nd edition of the IATA Global Accessibility Symposium took place on 27-28 October 2020. The 2020 edition informed industry stakeholders, passengers and state regulators about the efforts driven by the aviation industry in 2020, including the recommendations for accessible air travel in response to COVID-19.

IGAS20 explored the following subjects:

> Accessible air travels during COVID-19
> Innovative trends in the technology area
> Overview of existing and upcoming policy and regulation
> Practical considerations on accessibility hot topics
> Future of accessibility and innovation: connecting the dots

View all recorded sessions from IGAS 2020

IATA Global Airport & Passenger Symposium (GAPS) 2019 

IATA Global Airport & Passenger Symposium (GAPS) examines the processes that touch the passenger journey, on the ground and in the air, and impact releated airport processes and operations. Delegates will collectively shape future solutions through panel discussions, and innovation sessions, and partake in the development of the future passenger journey storyline. 

In 2019, GAPAS took place on 15-17 October 2019 in Warsaw, Poland. The 2019 edition addressed the impact of exisiting processes in the passenger journey and explore how future needs, trends, and solutions will shape the way of travel. 

Key Topics included: 

> The Seamless Journey 
> The Transforming Airport 
> The World of Interactive Data 

> GAPS 2019 Agenda (pdf) 
> GAPS XChange Session Presentations (pdf) 
> GAPS Seamless Journey Sessions Presentations (pdf) 
> View GAPS 2019 - photo album 

Our Diversity & Inclusion Pledge

IATA believes that diversity of culture, gender, age, orientation and experience boosts the success of the aviation industry. We actively encourage aviation professionals with diverse profiles to contribute to our events as speakers, panelists, facilitators, or in any other way.

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