Air travel has undoubtedly played a pivotal role in the way people explore the world, bridging continents and cultures. As the growth of passenger demands continues to increase post-pandemic, providing an enjoyable and convenient travel experience has never been more important.
However, this convenience of travel is not always accessible for disabled people, who often encounter barriers when travelling. Globally, 1 in 6 people are disabled, and in the UK alone, there are 16 million disabled people, as reported by Scope, a disability equality charity. When we consider data from the Office for National Statistics, which reveals that over 11 million people in the UK are aged 65 or older, a significant number of travellers within this demographic may face potential physical and social barriers.
This highlights the substantial number of individuals who may require assistance during their journey. Improving operational processes within airport infrastructures and services will lead to a more efficient and accessible environment. This creates a journey that is not only more comfortable and safer but also more inclusive.
Solutions such as Transreport’s flagship technology, Passenger Assistance, offer a streamlined and highly efficient process. Through the implementation of innovative technologies, this solution provides a holistic approach for both passengers and airport operators. Our technology has been designed to simplify the procedure of booking assistance for disabled and older passengers, providing increased confidence and autonomy throughout their travel experience. Airport operators can also automate manual tasks and enhance resource management, leading to improved efficiency and cost-effectiveness. Our technology offers invaluable insights into passengers' access needs, enabling airport operators the value of continuous improvement in service delivery.
We also offer different types of accessibility audits for airports, carried out by a trained auditor and an individual with lived experience. Our accessibility audits offer a continuous path of improvement, helping airports in identifying potential barriers and solutions to ensure that older and disabled passengers have experiences that lead to them wishing to return and fly more frequently.
To better understand how inclusivity can positively impact passenger experiences, begin by considering the questions below.
Are you aware of the link between customer experience and accessibility?
Do you know the spending power of disabled and older people both in the UK and globally?
Do you have processes and technology in place to streamline assistance within the airport?
Are you confident that you can deliver efficient and effective assistance to disabled and older passengers?
Do you need to improve your special assistance processes?
Do you want to learn more about improving airport assistance within your organisation?
Jay Shen
CEO
