PaxInsight Forum

Istanbul, Türkiye
3 - 4 November
As passenger expectations continue to evolve, airlines are under pressure to deliver experiences that not only meet but anticipate customer needs. At the same time, carriers are increasingly judged by the consistency and quality of those experiences, making customer insight more important than ever. 
 
This year’s PaxInsight Forum brings together airlines from across the globe to explore the latest developments in passenger satisfaction, airline brand perception, and competitive benchmarking. With major carriers now participating and data actively being collected, PaxInsight is entering a new phase shaped by collaboration, shared intelligence, and actionable insight. The forum will begin with a half-day session on 3 November, followed by a full day of content on 4 November. 
 
Whether you're a current user or exploring how to elevate your airline’s customer experience strategy, this session offers a unique opportunity to engage with the PaxInsight community and help shape the future of the program. 

What’s waiting for you if you attend

 

  • Latest PaxInsight developments 
    Get a first look at new features, data highlights, and what's coming next for the program. 
  • Exclusive passenger insights 
    Preview findings from the 2025 IATA Global Passenger Survey and discover how top airlines are responding.  
  • Live demo: Dashboards in action 
    See how the PaxInsight dashboard brings satisfaction and benchmarking data to life and share your feedback.
  • Onboarding tips and success stories 
    Hear how other airlines are getting the most from PaxInsight, from initial setup to internal adoption. 
  • Peer exchange 
    Connect with CX, strategy, and data professionals across the industry in a dedicated space for sharing ideas and best practices. 

Note: This is the preliminary agenda. More details and speakers will be announced soon. 

Don't miss this opportunity: secure your spot now and share this invitation with your colleagues!

Istanbul

Istanbul

Türkiye’s vibrant city, Istanbul, effortlessly blends centuries of rich history with modern dynamism. Known as the city where East meets West, Istanbul offers a captivating backdrop for the 2025 PaxInsight's discussions and networking. Participants can immerse themselves in the city’s timeless charm—exploring its iconic landmarks such as the Hagia Sophia and the Grand Bazaar, cruising along the breathtaking Bosphorus, or savoring the renowned Turkish cuisine that reflects its diverse heritage.

 

> Weather in Istanbul
> More information about Istanbul

Visa requirements

The IATA TravelCentre provides passport, visa, health advice, and much more. Visit the IATA Travel Centre-Passport, Visa & Health Requirements.

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