Payment is a game changer for the success of airline sales and distribution.
As airlines refine their commercial and distribution strategies, it is crucial that they also integrate payment considerations into their commercial strategy and retailing transformation. By doing so, airlines can enhance customer satisfaction, drive sales, and strengthen their financial performance.
The Airline Payment index empowers airlines to assess the maturity and performance of their payment and settlement foundations and create the conditions for value creation in payment, settlement, and distribution.
Who is the Airline Payment index intended for?
The Airline Payment index has been designed for all airlines, irrespective of:
- Their business model
- The level of maturity of their retailing and distribution modernization. This means that it is of relevance and will benefit equally airlines engaged in their transition to Modern Airline Retailing with 100% Offers and Orders, as well as their peers that rely on more traditional distribution models and channels
- The structure of their commercial and payment departments. In fact, a cross-departmental participation can only optimize the Airline Payment index assessment.
What are the benefits of the Airline Payment index?
By completing the index, your airline receives a confidential report, enabling you to:
- Gain visibility of your current payment & settlement drivers and value readiness
- Benchmark against the average set by the other participating airlines
- Identify areas with value creation opportunities
- Get aware of current limitations and potential areas of growth
- Assess your airline's payment initiatives holistically across commercial, finance, treasury,
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Download the Airline Payment index factsheet for a full overview of the rationale, structure, and benefits of the index. Do not hesitate to share with your colleagues across commercial, payment, finance and treasury.
How do I start my Airline Payment index assessment?
There are two scenarios:
- If your airline is participating in the IATA Airline Retailing Maturity (ARM) index program:
Simply log into the ARM index Self-Service Platform, click on the “Value Capture Compass” and complete "Section F, Payments", or contact your airline's ARM index champion. Please, do not hesitate to contact us if further assistance is needed. - For all other airlines:
Please complete the Airline Payment index application form and return it to armi@iata.org.
We also encourage you to watch our quick guidance on how to make the most of your Airline Payment index assessment.