Through the Passenger Agency Program, travel agents play a pivotal role in enhancing and streamlining the business dynamics with all participating airlines within the market. From facilitating sales to ensuring smooth settlement processes, travel agents serve as vital intermediaries, bridging the gap between airlines and passengers.

The Passenger Agency Conference Resolutions Manual (PACRM) includes all resolutions that have been universally agreed upon by airlines to organize the Passenger Agency Program.

Order the PACRM online

The PACRM is available in English in digital format and are updated every quarter, with a fully revised edition being published on the 1st of September. The PACRM comes with automatic updates for the year and a search function that makes finding up-to-date information easy.

What's inside the PACRM?

The Passenger Agency Confrence Resolution Manual includes the different sets of rules and regulations travel agents comply with to be an IATA Accredited Travel Agent, such as:

  • The requirements for IATA Accreditation and Appointment
  • All Conference Resolutions that are applicable to participation in the Passenger Agency Programme, such as the Passenger Agency Sales Rules
  • Texts of certain Passenger Services Conference Resolutions, which regulate procedural matters

Still not sure if the PACRM is for you? Download the full table of contents:

 

 

Stay up-to-date

Significant Changes and Amendments to the 46th edition (2025) of the IATA  Passenger Agency Conference Resolutions Manual (PACRM) include:

  • Amendment of Resolution 800: Armenia was removed from the list of countries governed by Resolution 800 as the BSP has been implemented in the market. 
  • Amendment of Resolution 800f:  The definition of EBITDA in section 1.2.3 was amended to remove the reference to ‘’extraordinary items”. 
  •  Amendment of Resolution 812: Sections 2, 5, 6, 10 & Attachment ‘I’
  • Ammendment of Section 2.2.5: Amended to provide a clear wording on the scenarios that fall under Trading History. Applicants previously removed from the Agency List will be allowed to apply for IATA Accreditation within a limited scope. 
  • Revised Section 5.6.2.2: Section was reviewed to replace the incorrect reference of 5.6.1.5 with 5.6.1.6.
  • Ammendment of Section 6.6.2.3: Amended to clarify that Local Procedures are part of the BSP Manual for Agents. 
  • Ammendment of Paragraph 10.1.2: Amended to replace “and” with “and/or” in to clarify that the obligation to report changes arises if any of the changes listed in a) and b) of this paragraph have occurred, not necessarily all.