Through the Passenger Agency Program, travel agents play a pivotal role in enhancing and streamlining the business dynamics with all participating airlines within the market. From facilitating sales to ensuring smooth settlement processes, travel agents serve as vital intermediaries, bridging the gap between airlines and passengers.

The Passenger Agency Conference Resolutions Manual (PACRM) includes all resolutions that have been universally agreed upon by airlines to organize the Passenger Agency Program.

What's inside the PACRM?

The Passenger Agency Conefrence Resolution Manual includes the different sets of rules and regulations travel agents comply with to be an IATA Accredited Travel Agent, such as:

  • The requirements for IATA Accreditation and Appointment
  • All Conference Resolutions that are applicable to participation in the Passenger Agency Programme, such as the Passenger Agency Sales Rules
  • Texts of certain Passenger Services Conference Resolutions, which regulate procedural matters

Still not sure if the PACRM is for you? Download the full table of contents:

 

 

Stay up-to-date

Significant Changes and Amendments to the 47th edition (2026) of the IATA Passenger Agency Conference Resolution Manual (PACRM) include:

  • Resolutions 800 and 812 - Amendments to both Resolutions clarify that commissions and remuneration are determined by Airlines. Additionally, changes to the arbitration provisions aim to provide greater transparency and clarity on the arbitration process available to parties in the event of a dispute.
  • Resolution 880 - The Reduced Fares process for member airlines and requestors, previously spread across multiple Resolutions, is streamlined and unified under a single resolution— Resolution 880. As part of this optimization, Resolutions 884, 884a, 886, 888, and Section 4 of Resolution 820e are discontinued.
  •  Resolution 848 - Resolution 848, which established the rules of the IATA EASY PAY, a pay-as-you-go payment solution introduced under the NewGen ISS program, is discontinued, as its provisions are fully incorporated into Resolution 812 governing Passenger Sales Agency Rules.
  • Resolution 812 - Removing Section 6.5.3.7(b) from Resolution 812 will result in standardized remittance periods across all markets governed by this Resolution. Effective 1 June 2026, and subject to the applicable remittance frequency, all agents will be required to remit funds to IATA in accordance with the rules set out in Sections 6.5.3.6 and 6.5.3.7. 
  • Amendments to Section 2.2.5 of Resolution 812 - Enhanced clarity around agents’ trading history by specifying that the limited exception in Section 2.2.5.2 applies exclusively to the conditions outlined in 2.2.5.1(c), while excluding scenarios (a) and (b). This refinement eliminates ambiguity and prevents any misinterpretation.
  • Section 3.3.2 of Resolution 812 - Has been amended to include clear wording on the non-compliance actions applicable to Travel Agents who fail to comply with the annual agency revalidation process