IATA is pleased to announce the successful renewal of its ISO9001:2015 Certification for the cycle 2025-2028 under the following scope:
Quality and risk management, design, development, and delivery of the IATA settlement system: Remittance and settlement, Banking Services, Settlement Risk Management, Participation, Customer Services, Platforms and Data operations, Invoicing and Collection, for travel agents, freight forwarders and airlines.
The ISO 9001:2015 Certification represents an international recognition on robust management practices ensuring a consistent delivery of services that meet IATA’s customer’s quality requirements and expectations. The certification also provides IATA customers with assurance that operational procedures are being effectively conducted and founded on a solid continuous improvement basis.
This can best be described through Our Quality Policy:
" Top management and employees are committed to ensuring our ISS operations deliver consistently the right service at the right time worldwide and continuously improve it while creating added value"
To achieve the global ISO9001:2015 certification, the IATA Global Delivery Center (GDC) and Customer Service Center (CSC) underwent a rigorous audit involving teams from different locations. Throughout the certification. process, all teams in every location had to demonstrate full compliance to the standard requirements, all the audit criteria, and our Internal Quality Policy.
