Refunds
As per our Conditions of Sale, IATA does not refund publications.
Damage/defective items or wrong items received
If your item(s) arrive damaged/defective or we have sent you the wrong item by mistake, IATA will send you the correct items at no extra cost as soon as the error/defect have been validated as per our shipping terms and conditions. A pickup of the incorrectly shipped items may be scheduled by IATA.
Exchanges and Returns
Returns are not accepted.
Exchanges are permitted as an exception within 30 days of the purchase date and are subject to a $25 processing fee.
To request an exchange, please contact us through the IATA Customer Portal. Make sure to:
- Use the same account that was used to place the original order
- Include your order number in the request
Requests that do not meet these conditions may be delayed or rejected.
Abandoned and refused orders
Orders that are abandoned by the carrier or refused by the recipient are not refunded or reshipped. Please monitor the shipment and contact us if there is any issue with your order.