The IATA Cargo Handling Manual (ICHM) is a complete set of standards for everyone involved in cargo operations that aims to help airlines and cargo handlers to operate more effectively together, to improve efficiency and safety in air cargo operation​s.

​The main features of the ICHM include:

  • Contains the complete cargo (beyond warehouse) operational policy, process, procedures, aligned to industry MOP
  • Describes only those aspects of cargo and ground operations essential to clarify the Cargo requirement, including communications, procedures from Ground Ops
  • Bridges that gap by aligning to the Industry Master Operating Plan (MOP)
  • Is the single industry standard which helps airlines and cargo handlers operate more effectively together
  • Is endorsed by the IATA Cargo Advisory Council (CAC)

Key benefits of the ICHM include:

  • Contains the complete door-to-door cargo (beyond warehouse) operational policy, process and procedures
  • Provides the standard operating processes and procedures for GHAs to follow, accepted and embraced by carriers and the air cargo industry
  • Allows for a single standard audit for Cargo Handling based on a set of agreed standards and enhanced assessments in Smart Facility
  • Allows the creation of harmonized training on Cargo Handling activities
  • Provides a streamlined approach which will help improve efficiency and quality
  • Provides transparency in critical aspects of cargo handling to the users of air cargo
  • Provides speed and efficiency in the eCommerce world


In the new edition 2020, there are a number of notable changes. Here are a few of the most significant changes:

  • Air Mail processes further aligned to the Cargo industry MOP
  • Live Animal Handling processes further developed and documented
  • Safety Risk Assessment described and aligned to the MOP
  • Cargo Handling Training requirements – Matrix showing the CBTA requirements
  • Smart Facility Standard Manual update (only available in Windows format)

Cargo Handling Manual
4th edition ***effective as of January 2020***

English Formats

Book English $140
Windows English $125
Mobile English $125
​Floating License English ​$625

Find out which format is best for you:

Below you see a selection of our client reviews

"A very positive step toward modernization and simplification of the air cargo industry." David Smith, Air France Cargo
"The ICHM will provide vital standardization to the industry."
Christian Bergfelder, Europe DHL

"Having an industry manual is vital for our future."
David Ambridge, Worldwide Flight Services