Need Help?

Contact us

The Passenger Services Conference Resolution Manual (PSCRM), formerly called the Passenger Standards Conference Manual (PSCM), includes all resolutions and recommended practices that have been universally agreed upon by airlines to process passengers and baggage for both online and interline carriage.

It includes procedures for reservations, passenger and baggage check-in and ticket issuance, specifications for baggage tag and ticketing, and various multilateral interline agreements and other passenger traffic-related regulations. It features standards related to New Distribution Capability and One Order (collectively Offer and Order Management) in support of the industry ambition to move to Airline Retailing, for example the Airline Taxonomy of Offer Components.

Need Help?

Contact us

Bundle Options

 

Save up to 10% when purchasing bundles.

  1. Global PAX COMBO (PSCRM+ PTCCM+ AIRIMP+ SSIM+ RAM). Order the bundle online.
  2. Passenger Tariffs Toolkit ( PTCCM + PSCRM + THB + RHB). Order the bundle online.
  3. PAX CONF COMBO (PSCRM + PTCCM). Order the bundle online.  

PSCRM Toolbox

In addition to the resolutions manual, you are also provided with a convenient toolbox containing several IATA important artefacts that supports the move to Offer and Order Management. You will find important links to our Developer Portal and other resources. These links allow you to gain access to documentation related to the implementation of New Distribution Capabilities and One Order, collectively known as Enhanced and Simplified Distribution (EASD) under the provisions of Resolutions 787 and 797. These are essential documents and artefacts when implementing Offer and Order Management standards as all the technical specifications are included.

Still not sure if the PSCRM is for you? Download the full table of contents:

Stay up-to-date

Significant Changes and Amendments to the 45th edition (2025) of the IATA Passenger Services Conference Resolution Manual include:

  • New sections (2.2.10-2.2.12) created to accommodate members facilitating customers on separate tickets. Requirement for members to forward bag onward to customers location - as a courtesy and at no cost.
  • Amendment on the standard for regulatory compliance to GDPR law.
  • Changes to Location Code Data (Location Identifiers Cancellation Request and Location Name/Data Change Requests.
  • Edits made to section 5 and 9 to collect Station Standard MCTs for alternative scenarios.
  • Revision made on limits of liability amounts in accordance with ICAOs review of Article 24 of the Montreal Convention 1999 (MC99).
  • Updated attachment to include changes adopted during the 2024 Cycle 2, 3 and 4 ballots.
  • Updated table in section 3.1 with six additional new check in location identifier codes to be indicated in .D element of RP1745.
  • Updated text E/STCK to support multiple terminal BHS direction, define “carrier” which is an operating airline and not marketing with emphasis on the use of 10 digit LPN when reflighting.
  • Updated text to include a dormancy period for Location Identifier code cancellations to reduce the probability of code conflicts and in order to provide all impacted stakeholders enough time to update relevant systems.