Timatic User Forum

Amsterdam, The Netherlands
19 - 20 March
IATA Office

The road to contactless travel

Each year, Timatic is used to check the vast majority of the world’s passengers. The Timatic User Forum is an annual event that brings together users and industry specialists in a dynamic and interactive setting to discuss the latest industry developments and shape the future of travel document compliance. It is a chance to collaborate directly with the Timatic team, to share your experiences and priorities, and contribute to the Timatic product development roadmap. 

Why should you attend?


  • Understand the new version of Timatic (Timatic 4), the path to adoption, and how it will impact your organisation, teams, and customer experience.
  • Discuss how we can improve Timatic content to enable automation.
  • Take part in product demos, deep dive into real-life use cases, and troubleshoot with Timatic experts.
  • Learn what’s in scope for product development and the roadmap of travel document compliance.
  • Interact with other Timatic users and travel industry specialists and exchange best practices, insights, and feedback on the travel document compliance process.
  • Have your say in future developments and priorities to shape the future of the travel industry.

Who will you meet?


If you are a Timatic user, you will want to be involved. Each year, our User Forum welcomes a valuable mix of:

  • Airlines
  • DCS providers
  • Ground handlers
  • Immigration officers
  • Travel industry solution providers


View the full Timatic User Forum Program (pdf). 

  • Monday, March 18th
    Pre-Conference Get-Together: 18:00
  • Tuesday, March 19th
    Conference Day 1: 09:00-17:15
    Evening program: 17:30
  • Wednesday, March 20th
    Conference Day 2: 09:00-17:00
  • Thursday, March 21st
    One-on-one meetings between carriers and the Timatic Team
    If you want to set up a one-on-one meeting, please e-mail us to request a slot.

Day 1




  09:00 – 09:15

Welcome & Introduction 

Review Agenda, Logistics and Housekeeping

  09:15 –  09:50

Contactless Travel: How to make this a reality?

From traditional document compliance to checking all passengers off airport

  09:50 – 10:30

Migration to Timatic v.4 

Migrating to Timatic v.4: Where are we?

  10:30 – 10:50

Coffee break

  10:50 – 12:30

Timatic v.4 Demo 

Demonstration and Q&A

12:30 – 13:30


Don't forget to eat while taking advantage of our product demo stations. Get hands on with our solutions and offer your feedback!

13:30 – 14:00

Timatic product portfolio

Timatic at each stage of the passenger journey

14:00 – 14:15

Introduction to the Content Workshop 

14:15 – 15:30

Content Workshop - Part 1

Interactive sessions to explore various topics to enhance Timatic content. Bring your examples! Topics can be found on page 4 and 5 of the PDF version

15:30 – 16:00

Coffee break

If you missed it at lunch, take advantage of our product demo stations and get hands on with our solutions and offer your feedback!

16:00 – 17:15

Content Workshop - Part 2 

Interactive sessions to explore various topics to enhance Timatic content. Bring your examples! Topics can be found on page 4 and 5 of the PDF version


Evening Program

Day 2




Grab a morning beverage of your choice and take advantage of our product demo stations. Get hands on with our solutions!

  09:00 – 10:00

Contactless Travel Panel – Pushing all passenger checks off airport and enabling biometrics to deliver on their potential

Explore what needs to happen to enable widespread adoption of Contactless Travel, what this means for you, and how you can make it happen

  10:00 –  10:30

Product roadmap

Seize this opportunity to learn about our product roadmap and help shape a product that works for you!

  10:30 – 11:00

Coffee break

Don't forget to take advantage of our product demo stations. Get hands on with our solutions!

  11:00 – 12:00

Flexible session

Depending on the progress, either Content Workshops, or Timatic 4 Demo, or Product Demonstrations to be continued

  12:00 – 13:00


Last chance to take advantage of our product demo stations and get hands on with our solutions!

13:00 – 13:20

PaxInsight, Measuring and benchmarking passenger satisfactions from check-in to arrival

Compare your performance against competitors, understand passenger needs, and uncover opportunities to enhance passenger's experience

13:20 – 13:40

Global Passenger Survey (GPS) – 2023 Highlights

Discover findings on preferences and expectations of travelers; from attitudes towards the use of biometrics, usage of different payment options through expectations towards baggage handling or transfer experience at the airport

13:40 – 14:15

Outcome sharing and Open floor

Opportunity to speak up, persuade others to prioritize subjects of your concerns, and raise unexplored questions

14:15 – 14:45


Prioritize all the discussed topics and have a say in the future of Timatic

14:45 – 15:00


15:00 – 17:00

Breakout sessions - Departure Control Systems (DCS)

Please note that we have a limit of 3 attendees per organisation. If you’d like to invite more, please contact us directly. We will do our best to accommodate you. 

Right after your registration, you will be sent a simple survey to vote on the topics that you’d like to be included in the agenda. Please also submit your own topics and use cases. We'd appreciate your response. 

Destination & Venue




Amsterdam is the capital and most populated city of the Netherlands, with The Hague being the seat of government. It has a population of 921,402 within the city proper, 1,457,018 in the urban area and 2,480,394 in the metropolitan area. Located in the Dutch province of North Holland, Amsterdam is colloquially referred to as the "Venice of the North", for its large number of canals, now designated a UNESCO World Heritage Site.

> Learn more about Amsterdam.


IATA Office


The IATA Office is located at Mercuriusplein 17, 2132 HA Hoofddorp, The Netherlands.

From the AMS International Airport:

  • By Train: 1 Train Stop (Station Hoofddorp). The train stop is located opposite of the IATA office.
  • By Taxi: A taxi ride takes approx. 10 min.



Walking distance from the IATA Office (3-10 min):

  • Hampton by Hilton Amsterdam Airport
    Neptunusstraat 1
    2132 JA Hoofddorp
  • InterCity Hotel Amsterdam Airport
    Spark Avenue 1
    2133 LC Hoofddorp
  • Hotel Novotel Amsterdam Schiphol
    Taurusavenue 12
    2132 LS Hoofddorp
  • Holiday Inn Express Amsterdam Schiphol
    Jupiterstraat 162 – 200
    2132 HH Hoofddorp

Driving distance from the IATA Office (5-10 min):

  • Hyatt Place Amsterdam Airport
    Rijnlanderweg 800
    2132 NN Hoofddorp
  • MOXY Hotel
    Hoeksteen 74-84
    2132 MS Hoofddorp
  • Hotel NH Amsterdam Schiphol Airport
    Kruisweg 495
    2132 NA Hoofddorp

Visa requirements


The IATA TravelCentre provides passport, visa, health advice, and much more. Visit the IATA Travel Centre-Passport, Visa & Health Requirements. 

If you need a visa letter, you can request it by e-mailing us with your salutation, name, company, job title, company address and passport information.

Showcase your products and services to leading global airlines at the Timatic User Forum.

For Sponsorship inquiries, please contact:


Daning Xie
Data & Rules Specialist Timatic, IATA
Email: timatic@iata.org

We use cookies to give you the best experience on our website. We also use cookies for advertising purposes. Please see our privacy policy and cookies policy for complete information.