The road to contactless travel
Each year, Timatic is used to check the vast majority of the world’s passengers. The Timatic User Forum is an annual event that brings together users and industry specialists in a dynamic and interactive setting to discuss the latest industry developments and shape the future of travel document compliance. It is a chance to collaborate directly with the Timatic team, to share your experiences and priorities, and contribute to the Timatic product development roadmap.
Why should you attend?
- Understand the new version of Timatic (Timatic 4), the path to adoption, and how it will impact your organisation, teams, and customer experience.
- Discuss how we can improve Timatic content to enable automation.
- Take part in product demos, deep dive into real-life use cases, and troubleshoot with Timatic experts.
- Learn what’s in scope for product development and the roadmap of travel document compliance.
- Interact with other Timatic users and travel industry specialists and exchange best practices, insights, and feedback on the travel document compliance process.
- Have your say in future developments and priorities to shape the future of the travel industry.
Who will you meet?
If you are a Timatic user, you will want to be involved. Each year, our User Forum welcomes a valuable mix of:
- Airlines
- DCS providers
- Ground handlers
- Immigration officers
- Travel industry solution providers
Program
View the full Timatic User Forum Program (pdf).
- Monday, March 18th
Pre-Conference Get-Together: 18:00 - Tuesday, March 19th
Conference Day 1: 09:00-17:15
Evening program: 17:30 - Wednesday, March 20th
Conference Day 2: 09:00-17:00 - Thursday, March 21st
One-on-one meetings between carriers and the Timatic Team
If you want to set up a one-on-one meeting, please e-mail us to request a slot.
Day 1
| 08:15 |
Registration |
| 09:00 – 09:15 |
Welcome & Introduction Review Agenda, Logistics and Housekeeping |
| 09:15 – 09:50 |
Contactless Travel: How to make this a reality? From traditional document compliance to checking all passengers off airport |
| 09:50 – 10:30 |
Migration to Timatic v.4 Migrating to Timatic v.4: Where are we? |
| 10:30 – 10:50 |
Coffee break |
| 10:50 – 12:30 |
Timatic v.4 Demo Demonstration and Q&A |
| 12:30 – 13:30 |
Lunch Don't forget to eat while taking advantage of our product demo stations. Get hands on with our solutions and offer your feedback! |
| 13:30 – 14:00 |
Timatic product portfolio Timatic at each stage of the passenger journey |
| 14:00 – 14:15 |
Introduction to the Content Workshop |
| 14:15 – 15:30 |
Content Workshop - Part 1 Interactive sessions to explore various topics to enhance Timatic content. Bring your examples! Topics can be found on page 4 and 5 of the PDF version |
| 15:30 – 16:00 |
Coffee break If you missed it at lunch, take advantage of our product demo stations and get hands on with our solutions and offer your feedback! |
| 16:00 – 17:15 |
Content Workshop - Part 2 Interactive sessions to explore various topics to enhance Timatic content. Bring your examples! Topics can be found on page 4 and 5 of the PDF version |
| 17:30 |
Evening Program |
Day 2
| 08:45 |
Arrival Grab a morning beverage of your choice and take advantage of our product demo stations. Get hands on with our solutions! |
| 09:00 – 10:00 |
Contactless Travel Panel – Pushing all passenger checks off airport and enabling biometrics to deliver on their potential Explore what needs to happen to enable widespread adoption of Contactless Travel, what this means for you, and how you can make it happen |
| 10:00 – 10:30 |
Product roadmap Seize this opportunity to learn about our product roadmap and help shape a product that works for you! |
| 10:30 – 11:00 |
Coffee break Don't forget to take advantage of our product demo stations. Get hands on with our solutions! |
| 11:00 – 12:00 |
Flexible session Depending on the progress, either Content Workshops, or Timatic 4 Demo, or Product Demonstrations to be continued |
| 12:00 – 13:00 |
Lunch Last chance to take advantage of our product demo stations and get hands on with our solutions! |
| 13:00 – 13:20 |
PaxInsight, Measuring and benchmarking passenger satisfactions from check-in to arrival Compare your performance against competitors, understand passenger needs, and uncover opportunities to enhance passenger's experience |
| 13:20 – 13:40 |
Global Passenger Survey (GPS) – 2023 Highlights Discover findings on preferences and expectations of travelers; from attitudes towards the use of biometrics, usage of different payment options through expectations towards baggage handling or transfer experience at the airport |
| 13:40 – 14:15 |
Outcome sharing and Open floor Opportunity to speak up, persuade others to prioritize subjects of your concerns, and raise unexplored questions |
| 14:15 – 14:45 |
Prioritization Prioritize all the discussed topics and have a say in the future of Timatic |
| 14:45 – 15:00 |
Closing |
| 15:00 – 17:00 |
Breakout sessions - Departure Control Systems (DCS) |
Please notice that registrations for the User Forum are now closed.
Destination & Venue
Amsterdam
Amsterdam is the capital and most populated city of the Netherlands, with The Hague being the seat of government. It has a population of 921,402 within the city proper, 1,457,018 in the urban area and 2,480,394 in the metropolitan area. Located in the Dutch province of North Holland, Amsterdam is colloquially referred to as the "Venice of the North", for its large number of canals, now designated a UNESCO World Heritage Site.
> Learn more about Amsterdam.
IATA Office
The IATA Office is located at Mercuriusplein 17, 2132 HA Hoofddorp, The Netherlands.
From the AMS International Airport:
- By Train: 1 Train Stop (Station Hoofddorp). The train stop is located opposite of the IATA office.
- By Taxi: A taxi ride takes approx. 10 min.
Hotels
Walking distance from the IATA Office (3-10 min):
- Hampton by Hilton Amsterdam Airport
Neptunusstraat 1
2132 JA Hoofddorp - InterCity Hotel Amsterdam Airport
Spark Avenue 1
2133 LC Hoofddorp - Hotel Novotel Amsterdam Schiphol
Taurusavenue 12
2132 LS Hoofddorp - Holiday Inn Express Amsterdam Schiphol
Jupiterstraat 162 – 200
2132 HH Hoofddorp
Driving distance from the IATA Office (5-10 min):
- Hyatt Place Amsterdam Airport
Rijnlanderweg 800
2132 NN Hoofddorp - MOXY Hotel
Hoeksteen 74-84
2132 MS Hoofddorp - Hotel NH Amsterdam Schiphol Airport
Kruisweg 495
2132 NA Hoofddorp
Visa requirements
The IATA TravelCentre provides passport, visa, health advice, and much more. Visit the IATA Travel Centre-Passport, Visa & Health Requirements.
If you need a visa letter, you can request it by e-mailing us with your salutation, name, company, job title, company address and passport information.
Showcase your products and services to leading global airlines at the Timatic User Forum.
For Sponsorship inquiries, please contact:
Daning Xie
Data & Rules Specialist Timatic, IATA
Email: timatic@iata.org