AgentIS

If you’re running a travel agency, you probably know how hard it is to get a clear picture of what’s happening in your market. Which routes are growing? How are other agencies performing? Are there airlines or regions you’re missing out on?

IATA AgentIS provides the clarity you need

Designed for travel agencies, AgentIS delivers passenger traffic intelligence based on real ticketing data. It shows how air travel is evolving in your country of operation, helps you benchmark your performance, and reveals new opportunities to grow your business.

What you can do with AgentIS

Make smarter, faster decisions using real market data.

• See where you stand: Understand your agency’s true market share by route, region, airline, and service class. Get a clear view of your sales performance within your country of operation.
• Benchmark against agency peers: Compare your results with other agencies in the market or define your own peer groups for more targeted insights. Identify where you're leading and where there's room to grow.
• Spot new opportunities: Discover underserved routes, shifts in passenger demand, or airline partnerships worth exploring. Stay alert to what your competitors might be missing.
• Strengthen your market strategy: Use reliable, ticketed data to guide your commercial planning and make more informed decisions about where to invest time and resources.
• Plan ahead with confidence: Track long-term trends and seasonal changes in passenger traffic so you can stay proactive and adapt to shifts in the market.  

Understanding passenger traffic and agency benchmarking

Focused on your market

AgentIS is built for travel agencies of all sizes and provides access to a web-based tool where you can filter and extract the insights most relevant to your business. Whether you're tracking trends by route, airline, or travel class, the data is tailored to reflect passenger traffic in your country of sales. This helps ensure that every decision is grounded in your actual market context.

What makes AgentIS different

AgentIS is built on airline ticketing data reported through the Billing and Settlement Plan (BSP), ARC’s Area Settlement Plan (ASP), and agency sales reported directly by participating airlines. It gives travel agencies a clear view of passenger traffic patterns in their market and reflects actual tickets captured across these three data sources. With AgentIS, you get reliable insights into travel trends, market share, and sales performance. This helps you make better‑informed decisions based on real market activity.