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IATA's Billing and Settlement Plan (BSP) provides services for the settlement of financial transactions between travel agents and airlines. BSPlink is an innovative, internet-based system, which facilitates these interactions and exchanges of information between all participants in the BSP. In order to ensure that BSPlink continues to deliver fast, secure and reliable service to all BSP participants, IATA is modernizing BSPlink beginning with the New Front End (NFE) Project. More on BSPLink and BSP.

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The new BSPlink is a customer-centric platform, providing new and enhanced functionalities as well as an improved user experience. It will replace the current BSPlink platform to exceed IATA’s customers expectations.

 

Scope of the project

  • Develop and implement a customer-centric New Front-End (NFE) platform
  • Develop and enhance all existing functionalities of the BSPlink
  • Improved look-and-feel, to meet and exceed expectations of our customers
  • Develop new requirements/features for the industry and the industry projects (e.g. NewGen ISS, TIP)

Curious about New BSPlink? The global training phase has been launched!

Training highlights

The main priority of the IATA New Front End project team is to ensure all stakeholders are fully aware of the new BSPlink platform. To accomplish this objective, training resources have been created and made available online, conformed by a training portal, tutorial videos and user manuals.

The tutorial videos are available in English with subtitles in 16 different languages.

Global training

Users are able to start self-practice through the online global New BSPlink training site. Hence, by the time of New BSPlink Go-live, the 80000+ users will be familiar with the new platform and be ready to use it immediately.

Training Portal, tutorial Videos and manuals

For more information on the Training portal and Training videos, please check the New BSPlink section in the FAQ section of your Customer Portal account or by clicking on the below links.

Tutorial videos

To meet rising customer expectations, IATA developed a first prototype of the new BSPLink platform. This User Interface (UI) Prototype of the New Front End (NFE), was released for review, testing and feedback during March-April 2018.

IATA joined forces with over 60 companies to ensure that the concepts and features to be developed fit the business needs of our industry.

Over 220 users, including airlines, travel agents, GDSs, and other stakeholders provided their feedback and testing results on the preliminary demo version of the New BSPlink.

This information has been incorporated into the continuing development of the NFE.

Prototype highlights

  • More than 100 features implemented
  • Including main processes (ADM, RFND, TA and Files) and new features (Personalized Dashboards and Global/regional views)
  • Clickable Prototype focused on UX
  • Interactive testing tool with video and detailed feedback collection on user experience and features

Testing audience

  • Internal: Presented to all Global Delivery Centers and over 20 champions assigned
  • External: Strong participation interest from stakeholders such as airlines, agents and GDSs;
    70 companies involved, over 220 testers.

Survey results

  • Overall final rating of the BSPlink prototype by Agents and Airlines
  • Overall satisfaction of Agents and Airlines on the following statements regarding the prototype: “Ease of finding information”, “Attractiveness” and “Overall look and feel of the site, visual design”
  • General overview of some prototype functionalities

The migration from the "Classic BSPlink" platform to the New BSPlink will always guarantee Business continuity. Users will be able to consult and work in the New BSPlink and Classic BSPlink at the same time until December 2021.

Users included in the roadmap described and who have access to the New BSPlink will be Agents and Airlines. Access for other users such as GDS or Third Party Users will be made available as of the first quarter of 2021.

The Classic BSPlink will be accessible at any point in time, during Beta Version Phase and Classic BSPlink Backup phase. Classic BSPlink is available until end of December 2021.

Beta version phase

  • The user will access the classic BSPlink as their main platform, same as today. No change
  • A beta version button will be available for the user to click and access the New BSPlink.
  • Beta version data and business processes are synchronized Realtime with the Classic BSPlink.
  • Data and business processes are synchronized Realtime with the Classic BSPlink.

Classic BSPlink backup phase

  • The point where the user will automatically access the New BSPlink as their entry platform
  • A button “Classic BSPlink” will be made available to go back at any time
  • The switch for the Go-Live point may vary by BSP (see appendix A for timelines)
  • Data and business processes are synchronized Realtime with the Classic BSPlink.

Download the full New BSPlink roadmap (pdf)

Waves

A full list of the different BSP countries included in each wave is available in the New BSPlink Country Waves (pdf) document as well as the full roadmap (with High Quality Images) and dates for each BSP. The dates mentioned in this document are subject to change.

FAQ

For or more information on the beta version or the different waves, please check our FAQ section within the IATA Customer Portal or on our public FAQs page.

The New Front End (NFE) Project is the first stage in the development of the new BSPlink system.

The NFE project team is developing and implementing a customer-centric NFE platform with new and enhanced functionalities providing BSPlink users with an improved user experience, including a fresh look and feel.

Features of the New BSPlink Platform

  • User-friendly and intuitive user interfaces
  • Global / Regional access to your BSPs with one click
  • Improved standard forms for SAFs and STDs
  • Succinct dashboards and online statistics
  • Self-service functions to configure data processing (DPC)
  • Real-time data exchange through Webservice (API)
  • Data retention and access of files for longer period
  • Enhanced performance with high speed
  • Multi-language, including Asian languages
  • Mobile apps and business intelligence services

The first version of this enhanced system is expected to be delivered by the second quarter 2020.

Training materials and online courses will be made available progressively during the first quarter of 2020. Access will be provided to all users, enabling them to explore the new features and functionalities of the BSPlink system before the production go-live date.

For any questions please contact the BSPlink New Front-End project team.