Need Help?

Renew your ID Card to maintain your travel professional status within the travel and tourism industry. and avoid interruption in your access to AgentExperience.

Important delivery information

The printed ID Card is not available for agents outside of Canada and the US. The digital ID Card is accessible to all cardholders on the AgentExperience App.

ID Card mobile app

Don't miss your chance to renew!

As border restrictions are being lifted in many countries, your travel expertise and professional status will help to rebuild customer confidence in returning to travel. Renewing your ID Card is critical to maintaining your professional status in the travel & tourism industry. Early renewal prevents delay in delivery, termination of industry credentials, and interruption to the ID Card benefits such as access to AgentExperience as well as supplier travel agent programs.

We want you to be ready! IATA and industry suppliers have developed the following exclusive benefits to support IATA agents in their recovery. 


  • Get exclusive discounts with IATA's MemberPerks on brand names and local favorites where you love to shop, eat and play
  • Gain access to the new Timatic COVID-19 Travel Update feature on the AgentExperience that allows you easily obtain the latest travel regulations in each travel offer destination
  • Save up to 30% at over 100,000 hotels worldwide
  • Learn a new skill from IATA Training with a 25% savings exclusively for IATA agents
  • For US & CA residents, enjoy up to 10% off select gift cards and up to 50% savings on merchandise 

Need Help?

Renew your ID Card now


Log-in with your PRIN or VER # and password to renew your ID Card on the IATAN Online Service platform. 

Register / log in to the IATA Customer Portal. Ensure to request the "ID Card Management" service in the Available Services and click on "Purchase ID Card" to start the ID Card application.