Quality Management (QMS) for Airlines

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About the course

4-day (32 hours) classroom course

IATA Quality Management (QMS) for Airlines aviation training course

Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course provides an introduction to QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

Download the Outline

Course code: SAC012VEEN01

Course format

Prerequisites

  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Quality Management (QMS) for Airlines

Singapore, Singapore (IATA)
14 - 17 October, 2025
Register before Sep 23, 2025 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
We recommend that you register by 23 Sep

Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
*Please refer to our Payment options.
Class no: 1823880
English
USD 1,650
USD 2,150
Regular*
USD 2,400

Quality Management (QMS) for Airlines

Canada, Montreal (IATA)
4 - 7 November, 2025
Register before Oct 14, 2025 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
We recommend that you register by 14 Oct

Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
*Please refer to our Payment options.
Class no: 1290397
English
USD 1,650
USD 2,150
Regular*
USD 2,400

What you will learn

Upon completion of this course, you will be able to:

  • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  • Develop your process mapping and procedure writing skills
  • Integrate Safety Management System (SMS) and Quality Management System (QMS)
  • Identify the documentation control as an essential preventive measure ensuring that only approved, current documentation is used throughout the organization
  • Manage audit nonconformities

Course content

The key topics that are covered during this course include:

  • Quality Culture and how it affects your organization
  • Process management
    • Establishing processes
    • Planning and writing procedures
  • Document control
    • Which elements to control and how
    • Planning a document infrastructure
  • Audit management
    • Measuring compliance
    • Root cause analysis
    • Developing and initiating a corrective action plan
    • Levels of non-conformity
  • QMS and Safety Management System (SMS) parallels

Activities

  • Interactive exercises
  • Case studies
  • Assessment

Who should attend

This course is designed for airline staff, including:

  • Management new to the field of quality
  • Quality internal auditors
  • Operations managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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