Frequently Asked Questions

Use the filter option to find the course you would like to register for and follow the instructions on the page to register for a classroom or virtual classroom course or purchase an e-textbook, printed textbook or e-learning course. You will be directed to your Training Account to complete the registration/purchase process.

All IATA courses require participants to read, write and communicate in the language of instruction. The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages. Additional pre-requisites are listed within individual course descriptions on our website.

IATA has a Grading Policy that describes the grading elements, grading scales, attendance, participation and grading criteria for student work.

Yes, the IATA Academic Integrity policy defines the principles of academic integrity, the behaviors that are contrary to these principles and the procedures for dealing with violations.

We offer discounts for IATA Members and Developing Nations. This information is further explained on the Pricing page.

Visit our Pricing webpage to find out about our discounts and early bird offers.

​IATA courses do not lead to accreditation but do provide a Certificate of Completion recognized throughout the industry.

Yes, you can request a duplicate of your course or diploma certificate, provided that you make the request within five (5) years of completing the course or diploma in question. Request a duplicate certificate.

​You can check the authenticity of your IATA Training Certificates with our online validation: Validate an IATA Training Certificate

Yes. You must attend and successfully complete another session to receive a certificate. There is no discount on the price if you repeat a course.

You will receive your Certificate or Letter of Attendance after the course grading procedures have been completed. For classroom and virtual classroom courses, certificates will only be awarded after all course fees have been paid in full.

Please contact us if you have not received your Certificate or Letter of Attendance within one month of the course completion.

Please submit your questions by opening a case our Customer Portal. A member of the team will follow up on your questions with you shortly.

Please enter your complaint onto our Contact Us form. Your training experience is very important to us. Please include the title 'Complaint' in the Enquiry section of the form and we shall prioritize your message.

Please report any misuse of IATA training materials to copyright@training.iata.org