Did you know that in the past 3 years, 67 participants from 25 countries have taken this course with IATA?
2-day (16 hours) classroom course
Handling claims in air cargo involves the application of a strict documentary process in line with the specific legal frameworks applicable. A correct claims process will lead to the proper settlement of claims mitigating the potential frustration of any stakeholder involved. This course will provide you with the knowledge of the current crucial legal aspects of carriage of cargo by air for all industry stakeholders who are concerned with effective cargo claims handling and loss prevention.
Course code: TCGG-11
- Participants should have prior knowledge of air cargo procedures.
- Recommended level is Intermediate and Advanced.
- The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.
How to register
To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.
Upon completion of this course you will be able to:
- Identify legal instruments in the air cargo industry
- Process cargo claims
- Create more effective and efficient claims
- Identify obligations and the right of a claimant
The key topics that are covered during this course include:
- The nature, sources and principles of the legal framework in the air cargo industry
- The 1929 Warsaw Convention
- The 1955 Hague Protocol
- The 1975 Montreal Protocol
- The 1999 Montreal Convention
- General conditions of carriage
- Conditions of contract
- Obligation and right of the shipper/consignee/claimant
- Cargo claims handling procedures, awareness and prevention
- Analysis of a court report
This course is recommended for:
- Airlines and freight forwarders insurance manager and legal counsel
- Airlines and freight forwarders claims managers
- Claims process personnel
- Aviation lawyers
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.