Cargo Claims and Complaint Handling (classroom)

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CLASSROOM

You can also take this course online in a LIVE virtual classroom setting: Take a look at the LIVE VIRTUAL CLASSROOM schedule

Did you know that in the past 3 years, 67 participants from 25 countries have taken this course with IATA?

About the course

2-day (16 hours) classroom course

Handling claims in air cargo involves the application of a strict documentary process in line with the specific legal frameworks applicable. A correct claims process will lead to the proper settlement of claims mitigating potential frustration of any stakeholder involved. This course will provide you with the knowledge of the current crucial legal aspects of carriage of cargo by air for all industry stakeholders who are concerned with effective cargo claims handling and loss prevention.

Download the Outline

Course code: TCGG-11

Course format

Prerequisites

  • Participants should have prior knowledge of air cargo procedures.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Cargo Claims and Complaint Handling (classroom)

Hong Kong SAR, China (IATA)
13 - 14 March, 2023
Register before 20 Feb, 2023 to take advantage of the USD100 Early Bird discount*. The price below includes this discount. *Terms apply.
Please register by 20 Feb
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 171772
English
USD 1,300
USD 1,695
Regular
USD 1,900

1 additional classes are scheduled

Cargo Claims and Complaint Handling (classroom)

United States, Miami (IATA, ACCET Accredited)
28 - 29 August, 2023
Register before 28 May, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply.
Please register by 07 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172013
English
USD 1,120
USD 1,436
Regular
USD 1,600

Accett

The IATA Training Center in Miami is ACCET Accredited

Miami Training Center Information

What you will learn

Upon completion of this course you will be able to:

  • Identify legal instruments in the air cargo industry
  • Process cargo claims
  • Create more effective and efficient claims
  • Identify obligations and the right of a claimant

Course content

The key topics that are covered during this course include:

  • The nature, sources and principles of the legal framework in the air cargo industry
  • The 1929 Warsaw Convention
  • The 1955 Hague Protocol
  • The 1975 Montreal Protocol
  • The 1999 Montreal Convention
  • General conditions of carriage
  • Conditions of contract
  • Obligation and right of the shipper/consignee/claimant
  • Cargo claims handling procedures, awareness and prevention

Activities

  • Analysis of a court report

Who should attend

This course is recommended for:

  • Airlines and freight forwarders insurance manager and legal counsel
  • Airlines and freight forwarders claims managers
  • Claims process personnel
  • Aviation lawyers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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