Cargo Claims and Complaint Handling (Classroom, 2 days)


Did you know that in the past 3 years, 67 participants from 25 countries have taken this course with IATA?

About

Handling claims in air cargo involves the application of a strict documentary process in line with the specific legal frameworks applicable. A correct claims process will lead to the proper settlement of claims mitigating potential frustration of any stakeholder involved.

This course will provide you with the knowledge of the current crucial legal aspects of carriage of cargo by air for all industry stakeholders who are concerned with effective cargo claims handling and loss prevention.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TCGG-11

Course format

  • This classroom course provides 2 days (16 hours) of instruction delivered by an official IATA Instructor
  • Student performance will be based on an assessment

Prerequisites

  • Participants should have prior knowledge of air cargo procedures
  • Recommended level is Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Cargo Claims and Complaint Handling (Classroom, 2 days)

Hong Kong SAR, Hong Kong (JAA-RTP)
5 - 6 May, 2021
All prices are before tax. Class no: 137866 English
Dev. Nations
USD 1,400
Member
USD 1,795
Regular
USD 2,000

This class is offered in cooperation with JARDINE AIRPORT SERVICES LIMITED.

register on Jardine website

For information and to register, please contact:

Jardine Aviation Academy
4/F CNAC House, 12 Tung Fai Road
Hong Kong International Airport
Tel: +852 2216 2433
Email: academy@jasg.com

2 additional classes are scheduled

Cargo Claims and Complaint Handling (Classroom, 2 days)

Singapore, Singapore (IATA)
27 - 28 July, 2021
Register before 28 Apr, 2021 to take advantage of the 20% Early Bird discount. The price below includes this discount.
Please register by 06 Jul
All prices are before tax. Class no: 132924 English
Dev. Nations
USD 1,120
Member
USD 1,436
Regular
USD 1,600

Cargo Claims and Complaint Handling (Classroom, 2 days)

Belgium, Brussels (IATA)
5 - 6 October, 2021
Register before 07 Jul, 2021 to take advantage of the 20% Early Bird discount. The price below includes this discount.
Please register by 14 Sep
All prices are before tax. Class no: 132410 English
Dev. Nations
USD 1,120
Member
USD 1,436
Regular
USD 1,600

What you will learn

Upon completion of this course you will be able to:

  • Identify legal instruments in the air cargo industry
  • Process cargo claims
  • Create more effective and efficient claims
  • Identify obligations and the right of a claimant

Course content

  • The nature, sources and principles of legal framework in air cargo industry
  • The 1929 Warsaw Convention
  • The 1955 Hague Protocol
  • The 1975 Montreal Protocol
  • The 1999 Montreal Convention
  • General conditions of carriage
  • Conditions of contract
  • Obligation and right of the shipper/consignee/claimant
  • Cargo claims handling procedures, awareness and prevention

Download the Outline

Activities

  • Analysis of court report

Who should attend

This course is recommended for:

  • Airlines and freight forwarders insurance manager and legal counsel
  • Airlines and freight forwarders claims managers
  • Claims process personnel
  • Aviation lawyers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Need Help?

We use cookies to give you the best experience on our website. We also use cookies for advertising purposes. Please see our privacy policy and cookies help page for complete information.