Cargo Claims and Complaint Handling (Classroom)

Some of these topics are also explored in the following virtual classroom course:

Did you know that in the past 3 years, 67 participants from 25 countries have taken this course with IATA?

About

Handling claims in air cargo involves the application of a strict documentary process in line with the specific legal frameworks applicable. A correct claims process will lead to the proper settlement of claims mitigating potential frustration of any stakeholder involved. This course will provide you with the knowledge of the current crucial legal aspects of carriage of cargo by air for all industry stakeholders who are concerned with effective cargo claims handling and loss prevention.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TCGG-11

Course format

  • This classroom course provides 2 days (16 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment.

Prerequisites

  • Participants should have prior knowledge of air cargo procedures.
  • Recommended level is Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Cargo Claims and Complaint Handling (Classroom)

Hong Kong SAR, China (IATA)
15 - 16 March, 2022
Register before 13 Dec, 2021 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 22 Feb
All prices are before tax. Class no: 148287 English
Dev. Nations
USD 1,120
Member
USD 1,436
Regular
USD 1,600

3 additional classes are scheduled

Cargo Claims and Complaint Handling (Classroom)

Belgium, Brussels (IATA)
13 - 14 June, 2022
Register before 13 Mar, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 23 May
All prices are before tax. Class no: 148299 English
Dev. Nations
USD 1,120
Member
USD 1,436
Regular
USD 1,600

Cargo Claims and Complaint Handling (Classroom)

United States, Miami (IATA, ACCET Accredited)
8 - 9 September, 2022
Register before 08 Jun, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 18 Aug
All prices are before tax. Class no: 148539 English
Dev. Nations
USD 1,120
Member
USD 1,436
Regular
USD 1,600

Accett

The IATA Training Center in Miami is ACCET Accredited


A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).

To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.

Miami Training Center Information

Cargo Claims and Complaint Handling (Classroom)

Switzerland, Geneva (IATA)
17 - 18 October, 2022
Register before 17 Jul, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 26 Sep
All prices are before tax. Class no: 148653 English
Dev. Nations
USD 1,120
Member
USD 1,436
Regular
USD 1,600

What you will learn

Upon completion of this course you will be able to:

  • Identify legal instruments in the air cargo industry
  • Process cargo claims
  • Create more effective and efficient claims
  • Identify obligations and the right of a claimant

Course content

  • The nature, sources and principles of the legal framework in the air cargo industry
  • The 1929 Warsaw Convention
  • The 1955 Hague Protocol
  • The 1975 Montreal Protocol
  • The 1999 Montreal Convention
  • General conditions of carriage
  • Conditions of contract
  • Obligation and right of the shipper/consignee/claimant
  • Cargo claims handling procedures, awareness and prevention

Activities

  • Analysis of a court report

Who should attend

This course is recommended for:

  • Airlines and freight forwarders insurance manager and legal counsel
  • Airlines and freight forwarders claims managers
  • Claims process personnel
  • Aviation lawyers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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