Cargo Claims and Complaint Handling (Classroom, 2 days)


About

Handling claims in air cargo involves the application of a strict documentary process in line with the specific legal frameworks applicable. A correct claims process will lead to the proper settlement of claims mitigating potential frustration of any stakeholder involved.

This course will provide you with the knowledge of the current crucial legal aspects of carriage of cargo by air for all industry stakeholders who are concerned with effective cargo claims handling and loss prevention.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TCGG-11

Course format

  • This classroom course provides 2 days (16 hours) of instruction delivered by an official IATA Instructor
  • Student performance will be based on an assessment

Prerequisites

  • Participants should have prior knowledge of air cargo procedures
  • Recommended level is Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Cargo Claims and Complaint Handling (Classroom, 2 days)

Italy, Milan (PRO-HST)
23 - 24 June, 2020
All prices are before tax. Class no: 109470 English
Dev. Nations
USD 1,400
Member
USD 1,795
Regular
USD 2,000

3 additional classes are scheduled

Cargo Claims and Complaint Handling (Classroom, 2 days)

Singapore, Singapore (IATA)
7 - 8 September, 2020
Register before 09 Jun, 2020 for a 20% discount
Please register by 17 Aug
All prices are before tax. Class no: 109676 English
Dev. Nations
USD 1,400
Member
USD 1,795
Regular
USD 2,000

Cargo Claims and Complaint Handling (Classroom, 2 days)

Greece, Athens (TUV Austria-RTP)
30 September - 1 October, 2020
Please register by 09 Sep
All prices are before tax. Class no: 122410 English
Dev. Nations
USD 1,400
Member
USD 1,795
Regular
USD 2,000

To Register for this course, please contact:

Katerina Moschous, katerina.moschous@tuv.at
Tel:+30 210 5220920 (int 216), or

Eva Kordouti, eva.kordouti@tuv.at
Tel: +30 210 5220920 (int 224)

Cargo Claims and Complaint Handling (Classroom, 2 days)

India, Delhi (AMA-RTP)
25 - 26 November, 2020
Please register by 04 Nov
All prices are before tax. Class no: 124506 English
Dev. Nations
USD 1,400
Member
USD 1,795
Regular
USD 2,000

This class is offered in cooperation with Bird Academy.

Register on Bird Academy website

For registration and payment information please contact:

Mr. Agarwal or Vineetha
E-mail: roa@bird.in or vgr@bird.in

What you will learn

Upon completion of this course you will be able to:

  • Identify legal instruments in the air cargo industry
  • Process cargo claims
  • Create more effective and efficient claims
  • Identify obligations and the right of a claimant

Course content

  • The nature, sources and principles of legal framework in air cargo industry
  • The 1929 Warsaw Convention
  • The 1955 Hague Protocol
  • The 1975 Montreal Protocol
  • The 1999 Montreal Convention
  • General conditions of carriage
  • Conditions of contract
  • Obligation and right of the shipper/consignee/claimant
  • Cargo claims handling procedures, awareness and prevention

Download the Outline

Activities

  • Analysis of court report

Who should attend

This course is recommended for:

  • Airlines and freight forwarders insurance manager and legal counsel
  • Airlines and freight forwarders claims managers
  • Claims process personnel
  • Aviation lawyers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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