Cargo Claims and Complaint Handling (classroom)

You can also take this course online in a LIVE virtual classroom setting:

Did you know that in the past 3 years, 67 participants from 25 countries have taken this course with IATA?

About the course

2-day (16 hours) classroom course

Handling claims in air cargo involves the application of a strict documentary process in line with the specific legal frameworks applicable. A correct claims process will lead to the proper settlement of claims mitigating potential frustration of any stakeholder involved. This course will provide you with the knowledge of the current crucial legal aspects of carriage of cargo by air for all industry stakeholders who are concerned with effective cargo claims handling and loss prevention.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TCGG-11

Course format

  • This classroom course provides 2 days (16 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment.

Prerequisites

  • Participants should have prior knowledge of air cargo procedures.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Cargo Claims and Complaint Handling (classroom)

United States, Miami (IATA, ACCET Accredited)
8 - 9 September, 2022
Register before 08 Jun, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 18 Aug
All prices are before tax and include applicable discounts.
Class no: 148539
English
USD 1,120
USD 1,436
Regular
USD 1,600

Accett

The IATA Training Center in Miami is ACCET Accredited


A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).

To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.

Miami Training Center Information

What you will learn

Upon completion of this course you will be able to:

  • Identify legal instruments in the air cargo industry
  • Process cargo claims
  • Create more effective and efficient claims
  • Identify obligations and the right of a claimant

Course content

The key topics that are covered during this course include:
  • The nature, sources and principles of the legal framework in the air cargo industry
  • The 1929 Warsaw Convention
  • The 1955 Hague Protocol
  • The 1975 Montreal Protocol
  • The 1999 Montreal Convention
  • General conditions of carriage
  • Conditions of contract
  • Obligation and right of the shipper/consignee/claimant
  • Cargo claims handling procedures, awareness and prevention

Activities

  • Analysis of a court report

Who should attend

This course is recommended for:

  • Airlines and freight forwarders insurance manager and legal counsel
  • Airlines and freight forwarders claims managers
  • Claims process personnel
  • Aviation lawyers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Air Cargo Management Diploma

Understand the complex and changing issues required to maximize all aspects of the cargo business.

  • English
  • Español

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