Cargo Claims and Complaint Handling (LIVE virtual classroom)

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VIRTUAL CLASSROOM

You can also take this course in-person, in a classroom: GO TO THE CLASSROOM OPTION

Did you know that in the past 3 years, 67 participants from 25 countries have taken this course with IATA?

About the course

2-day (16 hours) LIVE virtual classroom course

This course will provide you with the knowledge of the current crucial legal aspects of the carriage of cargo by air for all industry stakeholders who are concerned with effective cargo claims handling and loss prevention. Handling claims in air cargo involves the application of a strict documentary process in line with the specific legal frameworks applicable. A correct claims process will lead to proper settlement of claims, mitigating the potential frustration of any stakeholder involved.

Download the Outline

Course Code: TCGG-11-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 16 hours to complete and be held over 2 consecutive days.
  • There will be 2 live interactive virtual classroom sessions per day, each session will be 120 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
  • Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

  • Participants should have prior knowledge of air cargo procedures.
  • Recommended level is Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

Cargo Claims and Complaint Handling (LIVE virtual classroom)

Virtual Session EMEA (IATA)
12 - 13 June, 2023
Register before 12 Mar, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 29 May
All prices are before tax and include applicable discounts.
Class no: 172818
English
USD 1,120
USD 1,436
Regular
USD 1,600

1 additional classes are scheduled

Cargo Claims and Complaint Handling (LIVE virtual classroom)

Virtual Session EMEA (IATA)
16 - 17 October, 2023
Register before 16 Jul, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 02 Oct
All prices are before tax and include applicable discounts.
Class no: 172819
English
USD 1,120
USD 1,436
Regular
USD 1,600

What you will learn

Upon completing this course you will be able to:

  • Identify legal instruments in the air cargo industry
  • Process cargo claims
  • Create more effective and efficient claims
  • Identify obligations and the right of a claimant

Course content

The key topics that are covered during this course include:

  • The nature, sources and principles of the legal framework in the air cargo industry
  • The 1929 Warsaw Convention
  • The 1955 Hague Protocol
  • The 1975 Montreal Protocol
  • The 1999 Montreal Convention
  • General conditions of carriage
  • Conditions of contract
  • Obligation and right of the shipper/consignee/claimant
  • Cargo claims handling procedures, awareness and prevention

Who should attend

This course is recommended for:

  • Airline and freight forwarder insurance managers and legal counsel
  • Airline and freight forwarder claims managers
  • Claims process personnel
  • Aviation lawyers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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