Cargo Claims and Complaint Handling (LIVE virtual classroom)

Did you know that in the past 5 years, 46 participants from 14 countries have taken this course with IATA?

2-day (8 hours) LIVE virtual classroom course

This course will provide you with the knowledge of the current crucial legal aspects of the carriage of cargo by air for all industry stakeholders who are concerned with effective cargo claims handling and loss prevention. Handling claims in air cargo involves the application of a strict documentary process in line with the specific legal frameworks applicable. A correct claims process will lead to the proper settlement of claims, mitigating the potential frustration of any stakeholder involved.

Course Code: TCGG-11-VC

Course format

• The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
• The course will take you approximately 8 hours to complete and be held over 2 consecutive days.
• There will be 2 live interactive virtual classroom sessions per day, each session will be 120 minutes.
• The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
• Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

• Participants should have prior knowledge of air cargo procedures.
• Recommended level is Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account. Please have your login details ready.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount. The discount will be calculated at the time of payment.

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Upon completing this course you will be able to:

• Identify legal instruments in the air cargo industry
• Process cargo claims
• Create more effective and efficient claims
• Identify obligations and the right of a claimant

The key topics that are covered during this course include:

• The nature, sources and principles of the legal framework in the air cargo industry
• The 1929 Warsaw Convention
• The 1955 Hague Protocol
• The 1975 Montreal Protocol
• The 1999 Montreal Convention
• General conditions of carriage
• Conditions of contract
• Obligation and right of the shipper/consignee/claimant
• Cargo claims handling procedures, awareness and prevention

This course is recommended for:

• Airline and freight forwarder insurance managers and legal counsel
• Airline and freight forwarder claims managers
• Claims process personnel
• Aviation lawyers

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.