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About the courseEU air passenger protection rules can prove costly for airlines that are not familiar with the claim process, court case precedents and other caveats. IATA’s Consumer Protection in Air Transport course provides a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable. You will also gain insight into other EU air passenger protection rules for fare transparency, passengers with reduced mobility, as well as similar rules in other regions.
Course code: LRC012VEEN02
To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.
On completion of this course, you will be able to:
The key topics that are covered during this course include:
This course is only available for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.