Crisis Communications and Media Response for Airport and Station Managers

3-day (24 hours) classroom course

Are your local staff and representatives prepared to speak to the media at the time of a crisis? Learn how to handle media response in an emergency situation from its onset, before the corporate media response team takes over in IATA’s Crisis Communications and Media Response for Airport and Station Managers course. Gain communication skills to provide adequate and structured information to the media, while avoiding common errors that lead to confusion and negative attention.

Course code: GOC030VEEN02

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Upon completing this course, you will be able to:

• Recognize common media pressure points and the implications these have on a response
• Present information without room for misinterpretation and take control of the communication situation
• Take control during interviews and develop key messages
• Select the right spokesperson in a crisis situation
• Protect your company’s reputation, image and brand when handling a crisis situation

The key topics that are covered during this course include:

• Understanding the current media landscape
• Crisis versus Emergency
• Stakeholder objectives and cooperation during a crisis
• Crisis communications complication factors
• Gathering creditable sources of information
• Designing and implementing an airport crisis communication plan
• Social media management and response
• Practicing live interviews and ways to avoid interviews and ambush
• Practical guidelines for interaction with the media
• Good and bad examples of corporate communications

Activities

• Role-play with an on-camera interview to practice recorded and ‘’live’’ press briefings
• Performance evaluation with mention to strengths and areas for improvement

This course is recommended for:

• Airline station managers
• Ground handling managers and supervisors
• Airport authorities

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.