Emergency Planning and Response for Airlines with ERP Simulation

4-day (32 hours) classroom course

In the high-stakes realm of aviation, effective emergency response is paramount. Airline emergencies demand swift decision-making under pressure, often with limited resources and evolving conditions. This course equips Emergency Response Planning (ERP) managers and deputies with skills to ready their airline for emergencies, earning trust within the Emergency Response Organization. It teaches leaders and experts from various departments how to enhance their airline’s emergency planning and response and be acknowledged as dependable members of the crisis management team. As an integral part of the course, our dedicated Aviation Emergency Response Simulation equips managers with a realistic environment to practice and refine their skills. By replicating various scenarios, it fosters teamwork and enables managers to adapt and make calculated adjustments to manage crises effectively. This simulation tool considers critical factors like time pressure, resource accessibility, and the need to prioritize support for all affected parties. It offers tailored versions for airline experts and ground teams, ensuring comprehensive preparation. The Emergency Response Simulation ensures that crisis managers are well-trained, experienced, and adaptable. It's an indispensable component of modern aviation safety and crisis management training, guaranteeing preparedness and effective response when emergencies occur.

Course code: ALS002VEEN02

Hear from one of our participants on their experience taking the course

Course format

• This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

Are you looking for an awareness course on airport emergency response?
Check out the IATA - Airport Emergency Response Awareness e-learning course.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

On completion of this course, you will be able to:

• Plan, develop and execute an emergency plan, plus coordinate the parties and processes involved
• Advocate for the role and responsibilities of the emergency planning specialist within an airline
• Follow ICAO, the National Transportation Safety Board and State regulations
• Train airline staff for an emergency response or other crisis situation
• Identify and outline areas for improvement in an emergency response situation

The key topics that are covered during this course include:

• Emergency response organization and network
• Airline responsibilities and compliance (SMS, FAP, IOSA)
• Alarm and notification
• Emergency response plan
• Station emergency response planning
• Special assistance team basics / Humanitarian Response incl. Inquiry / Family Assistance Center
• Go-Team organization
• Crisis communication basics
• Command center missions
• Emergency response facilities
• Emergency response plan implementation: instruction, training and exercises
• Emergency response exercise
• Business Continuity Planning

This course is recommended for:

• Emergency Response Planners and deputies
• Chief Operating Officers, Emergency Directors and coordinators of emergency command centers
• Go-Team Leaders
• Flight Operations Managers and Ground Operations Managers with a leading role in an Emergency Response
• Station Managers, Special Assistance Team Managers and company spokespersons

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.