Passenger Processing Design and Implementation (classroom)

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CLASSROOM


About the course

2-day (16 hours) classroom course

In the effort to provide passengers with greater control of their travel and reduced queueing time, self-service solutions have long been offered with the collaboration of airports and airlines. Fast Travel is a key initiative of the Simplifying the Business (StB) program whose objective is to address future passenger needs by providing them with self-service options across the travel journey.

From check-in to automated document check, baggage drop-off, flight re-booking, and self-boarding to name a few, this course will provide you with the necessary information and skills to carry out your transformational projects through industry recommended practices and in-depth understanding of successful Fast Travel implementations.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TALG-92

Course format

  • This classroom course provides 2 days (16 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • Participants should have good knowledge of passenger handling processes
  • Recommended level is Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Passenger Processing Design and Implementation (classroom)

Spain, Madrid (IATA)
1 - 2 March, 2023
Register before 08 Feb, 2023 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 08 Feb
All prices are before tax and include applicable discounts.
Class no: 148343
English
USD 950
USD 1,150
Regular
USD 1,400

2 additional classes are scheduled

Passenger Processing Design and Implementation (classroom)

China, Beijing (IATA)
20 - 21 March, 2023
Register before 18 Dec, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 27 Feb
All prices are before tax and include applicable discounts.
Class no: 171799
English
USD 840
USD 1,000
Regular
USD 1,200

Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.

Beijing Training Center Information

Passenger Processing Design and Implementation (classroom)

Spain, Madrid (IATA)
26 - 27 October, 2023
Register before 26 Jul, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 05 Oct
All prices are before tax and include applicable discounts.
Class no: 171908
English
USD 840
USD 1,000
Regular
USD 1,200

What you will learn

Upon completing this course you will be able to:

  • Identify priorities, and key stakeholders to engage, in the implementation process
  • Describe the implementation process and considerations to mitigate risks
  • Apply an integrated approach to developing your implementation roadmap
  • Develop a business case for implementing Fast Travel (self-service) solutions for a seamless travel experience
  • Identify the latest technologies that will impact traveler touchpoints

Course content

  • Relevant Resolutions and Recommended Practices
  • Self-service technologies and trends
  • Regulatory considerations to implementation
  • Integrated approach to implementing solutions
  • Use cases, lessons learned from implementations
Activities
  • Case studies
  • Group exercise
  • Discussions
  • Presentations

Who should attend

This course is recommended for:

  • Airline passenger experience managers
  • Airport passenger experience managers
  • Regulators / Authorities
  • Airport infrastructure managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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