Passenger Processing Design and Implementation (classroom)

CLASSROOM

About the course

2-day (16 hours) classroom course

In the effort to provide passengers with greater control of their travel and reduced queueing time, self-service solutions have long been offered with the collaboration of airports and airlines. Fast Travel is a key initiative of the Simplifying the Business (StB) program whose objective is to address future passenger needs by providing them with self-service options across the travel journey. From check-in to automated document check, baggage drop-off, flight re-booking, and self-boarding to name a few, this course will provide you with the necessary information and skills to carry out your transformational projects through industry-recommended practices and an in-depth understanding of successful Fast Travel implementations.

Course code: TALG-92

Course format

• This classroom course provides 2 days (16 hours) of instruction delivered by an official IATA Instructor.
• Take this course at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have good knowledge of passenger handling processes.
• Recommended level is Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

What you will learn

Upon completing this course you will be able to:

• Identify priorities, and key stakeholders to engage, in the implementation process
• Describe the implementation process and considerations to mitigate risks
• Apply an integrated approach to developing your implementation roadmap
• Develop a business case for implementing Fast Travel (self-service) solutions for a seamless travel experience
• Identify the latest technologies that will impact traveler touchpoints

Course content

The key topics that are covered during this course include:

• Relevant Resolutions and Recommended Practices
• Self-service technologies and trends
• Regulatory considerations to implementation
• Integrated approach to implementing solutions
• Use cases, lessons learned from implementations

Activities

• Case studies
• Group exercise
• Discussions
• Presentations

Who should attend

This course is recommended for:

• Airline passenger experience managers
• Airport passenger experience managers
• Regulators / Authorities
• Airport infrastructure managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma

Diploma

Passenger Experience Excellence Diploma

Designed to cover passenger experience and digital transformation trends to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized.

• English
• 中文
• Español