Passenger Processing Design and Implementation (classroom)



About the course

2-day (16 hours) classroom course

IATA Passenger Processing Design and Implementation aviation training course

In the effort to provide passengers with greater control of their travel and reduced queueing time, self-service solutions have long been offered with the collaboration of airports and airlines. Fast Travel is a key initiative of the Simplifying the Business (StB) program whose objective is to address future passenger needs by providing them with self-service options across the travel journey. From check-in to automated document check, baggage drop-off, flight re-booking, and self-boarding to name a few, this course will provide you with the necessary information and skills to carry out your transformational projects through industry-recommended practices and an in-depth understanding of successful Fast Travel implementations.

Download the Outline

Course code: TALG-92

Course format


  • Participants should have good knowledge of passenger handling processes.
  • Recommended level is Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

There are no scheduled classes at the moment

What you will learn

Upon completing this course you will be able to:

  • Identify priorities, and key stakeholders to engage, in the implementation process
  • Describe the implementation process and considerations to mitigate risks
  • Apply an integrated approach to developing your implementation roadmap
  • Develop a business case for implementing Fast Travel (self-service) solutions for a seamless travel experience
  • Identify the latest technologies that will impact traveler touchpoints

Course content

The key topics that are covered during this course include:

  • Relevant Resolutions and Recommended Practices
  • Self-service technologies and trends
  • Regulatory considerations to implementation
  • Integrated approach to implementing solutions
  • Use cases, lessons learned from implementations


  • Case studies
  • Group exercise
  • Discussions
  • Presentations

Who should attend

This course is recommended for:

  • Airline passenger experience managers
  • Airport passenger experience managers
  • Regulators / Authorities
  • Airport infrastructure managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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