Passenger Processing Design and Implementation (Classroom, 2 days)


In the effort to provide passengers with greater control of their travel and reduced queueing time, self-service solutions have long been offered with the collaboration of airports and airlines. Fast Travel is a key initiative of the Simplifying the Business (StB) program whose objective is to address future passenger needs by providing them with self-service options across the travel journey.

From check-in to automated document check, baggage drop-off, flight re-booking, and self-boarding to name a few, this course will provide you with the necessary information and skills to carry out your transformational projects through industry recommended practices and in-depth understanding of successful Fast Travel implementations.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALG-92

Course format

  • This classroom course provides 2 days (16 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • Participants should have good knowledge of passenger handling processes
  • Recommended level is Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Passenger Processing Design and Implementation (Classroom, 2 days)

Canada, Montreal (IATA, ACCET Accredited)
17 - 19 August, 2020
Register before 27 Jul, 2020 for a USD100 discount
Please register by 27 Jul
All prices are before tax. Class no: 110495 English
Dev. Nations
USD 1,050
USD 1,250
USD 1,500


The IATA Training Center in Montreal is ACCET Accredited

The Canadian authorities have announced that starting March 15, 2016, visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Find out here.

To apply simply click here (a CAD 7 fee applies) for your upcoming trip.

Please note that travelers or arrangers are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

1 additional classes are scheduled

Passenger Processing Design and Implementation (Classroom, 2 days)

Hong Kong SAR, China (IATA)
8 - 9 September, 2020
Register before 18 Aug, 2020 for a USD100 discount
Please register by 18 Aug
All prices are before tax. Class no: 110494 English
Dev. Nations
USD 1,050
USD 1,250
USD 1,500

What you will learn

Upon completing this course you will be able to:

  • Identify priorities, and key stakeholders to engage, in the implementation process
  • Describe the implementation process and considerations to mitigate risks
  • Apply an integrated approach to developing your implementation roadmap
  • Develop a business case for implementing Fast Travel (self-service) solutions for a seamless travel experience
  • Identify the latest technologies that will impact traveler touchpoints

Course content

  • Relevant Resolutions and Recommended Practices
  • Self-service technologies and trends
  • Regulatory considerations to implementation
  • Integrated approach to implementing solutions
  • Use cases, lessons learned from implementations

Download the Outline


  • Case studies
  • Group exercise
  • Discussions
  • Presentations

Who should attend

This course is recommended for:

  • Airline passenger experience managers
  • Airport passenger experience managers
  • Regulators / Authorities
  • Airport infrastructure managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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