Ground Operations Management with AHM (partner-taught or self-study)

Did you know that in the past 5 years, 575 participants from 41 countries have taken this course with IATA?

60-70 hour partner-taught or self-study course

The IATA Ground Operations Management course is designed to equip you with knowledge of station control and supervision. You will learn how about the key drivers to meet your station's handling needs, reduce costs and provide quality service. Safety and security are paramount in the aviation industry, and you will learn how to implement a safety and security station management system according to industry standards and recommended practices. Using the latest edition of the IATA Airport Handling Manual (AHM) as a key reference throughout the course. You will gain a deep understanding of the manual and learn how to apply it to real-world situations. The course will also cover important topics such as airport operations, airport security, and emergency planning. By the end of the course, you will be equipped with the skills and knowledge necessary to successfully manage an airline station.

Course code: TALP-52

Course format

• This is a partner-taught or self-study course, which will take you approximately 60-70 hours to complete, depending on your previous knowledge and experience.
• The course materials are provided in e-book format. Please choose the format when you register.
• You will have 12 months to complete the course and exam (enrollment validity), which starts from the date you purchase the course.
• The recommended level for this course is Entry-level.
• Performance will be based on an examination. Please refer to the Exam Information below for more details.

Prerequisites

• You are recommended to have at least 2 years of professional experience across ground handling functions.

Please note: Once you have completed the exam you will no longer have access to the course material, and after the 12-month enrollment validity expires you will no longer have access to the course content, nor will you be able to take the exam.

Study with the help of an Instructor

If you would prefer to study this course with the help of a local trainer, enrol at an IATA Authorized Training Center near you.

Registration information

• Please refer to our shipping fees and applicable taxes.
• When you click to purchase the course, you will be directed to login to your Training Account through our Customer Portal. If you have previously taken a course with IATA, please have your login details ready, if not, you will be prompted to create an account.

Important: Please note that if you are purchasing courses for more than one person, a Training Account must be created for each individual. Registration and payment must be made through each individual Training Account. You may pay for multiple individuals by using one credit card or bank transfer in each individual’s users Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual order. If you are a company wishing to purchase courses for 10 or more employees, please Contact our Customer Service representatives for more information on how to register multiple users.

Upon completing this course you will have the skills to:

• Control and supervise an airline station in a self-handled or outsourced environment
• Use Ground Handling and Service Level Agreements (SLAs) to suit your station's handling needs, reduce costs and provide quality service
• Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
• Implement a Safety and Security Station Management System according to industry standards and recommended practices
• Motivate staff and effectively monitor their performance
• Use and work with the latest edition of the IATA Airport Handling Manual (AHM)

The key topics that are covered during this course include:

• The importance of Operational and Occupational Health and Safety training
• Managing risk and the components of Emergency Response Plans (ERPs)
• The use of SGHA contracts and Service Level Agreements
• Operational standards in the IATA Airport Handling Manual (AHM)
• The latest trends in passenger/baggage handling and catering

Supporting materials

This course covers the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM), which includes the latest IATA Standard Ground Handling Agreement.

Each participant will receive the Ground Operations Management course book and a complimentary copy of the latest IATA Airport Handling Manual (AHM) manual in e-book format. It is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties. The AHM represents a value of $620 included in the price of this course!

This course is recommended for:

• Airlines, ground handling and other service providers
• Airport authorities
• Ground operations professionals at a supervisory level

An IATA Certificate of Completion is awarded to participants who successfully pass the final exam.

Exam information

Please read the information about Online Exams with Remote Supervision (OERS), and check the Course Edition List for Exams (pdf) when booking your exam.

• Method: Online exam with remote supervision (OERS)
• Format: 100 multiple-choice questions. Closed course book exam.
• Time Allowance: 3 hours
• Passing Grade: 60% correct answers
• Distinction Grade: 90% correct answers
• Number of exam attempts: 2