Ground Operations Management with AHM (partner-taught or self-study)


Did you know that in the past 5 years, 829 participants from 91 countries have taken this course with IATA?

About the course

60-70 hour partner-taught or self-study course

Control and supervise an airline station in a self-handled or outsourced environment.

Download the Outline

Course code: TALP-52

Course format

  • This is a partner-taught or self-study course, which will take you approximately 60-70 hours to complete, depending on your previous knowledge and experience.
  • The course materials are provided in e-book or printed format. Please choose the format when you register.
  • You will have 12 months to complete the course and exam (enrollment validity), which starts from the date you purchase the course.
  • The recommended level for this course is Intermdiate and Advanced.
  • Performance will be based on an examination. Please refer to the Exam Information below for more details.

Please note: Once you have completed the exam you will no longer have access to the course material, and after the 12-month enrollment validity expires you will no longer have access to the course content, nor will you be able to take the exam.

Prerequisites

Participants are recommended to have at least 2 years of professional experience across ground handling functions

Study with the help of an Instructor

If you would prefer to study this course with the help of a local trainer, enrol at an IATA Authorized Training Center near you.

Registration information

  • Please refer to our shipping fees and applicable taxes.
  • When you click to purchase the course, you will be directed to login to your Training Account through our Customer Portal. If you have previously taken a course with IATA, please have your login details ready, if not, you will be prompted to create an account.

Important: Please note that if you are purchasing courses for more than one person, a Training Account must be created for each individual. Registration and payment must be made through each individual Training Account. You may pay for multiple individuals by using one credit card or bank transfer in each individual’s users Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual order. If you are a company wishing to purchase courses for 10 or more employees, please Contact our Customer Service representatives for more information on how to register multiple users.

Registration

USD 760 (e-book) / USD 785 (printed)
Regular
USD 910 (e-book) / USD 935 (printed)
English

What you will learn

Upon completing this course you will have the skills to:

  • Control and supervise an airline station in a self-handled or outsourced environment
  • Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
  • Implement a Safety and Security Station Management System according to industry standards and recommended practices
  • Motivate staff and effectively monitor their performance
  • Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.

Course content

The key topics that are covered during this course include:

  • The importance of Operational and Occupational Health and Safety training
  • Managing risk and the components of Emergency Response Plans (ERPs)
  • The use of SGHA contracts and Service Level Agreements
  • Operational standards in the IATA Airport Handling Manual (AHM)
  • The latest trends in passenger/baggage handling and catering

Supporting materials

This course covers the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM). Therefore, the IATA AHM has been included in the study kit, as it is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties. The price of the study kit includes:

Who should attend

This course is recommended for:

  • Airlines, ground handling and other service providers
  • Airport authorities
  • Ground operations professionals at a supervisory level

Certificate awarded

An IATA Certificate is awarded to participants successfully passing the final exam.

Exam information

Please read the General Information on Partner-taught / Self-study exams, and check the Course Edition List for Exams when booking your exam.

  • Method: Online exam with remote supervision
  • Format: 100 multiple-choice questions. Closed course book exam.
  • Time Allowance: 3 hours
  • Passing Grade: 60% correct answers
  • Distinction Grade: 90% correct answers
  • Number of exam attempts: 2

This course is a step toward earning an IATA Diploma in:

Airport Operations Foundation Diploma (self-study)

This Diploma is designed to address the audience of prospective Airport and Ground Operations professionals. The variety of available courses gives the opportunity to identify the key areas required to be able to perform task safely and efficiently.

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