Human Factors and Safety Management Fundamentals

25-30 hour e-book course

This course will provide you with the principles of Human Factors and Safety Management Fundamentals and the necessary knowledge to foster and promote a positive safety culture within your organization. Topics include the four core disciplines of human factors; models that are used to explain the Human Factor; the influence of culture; and human error. ICAO states that the consideration of human factors is an integral part of safety management, necessary to understand, identify and mitigate risks as well as to optimize the human contribution to organizational safety. It is all about the behavior of the human in relation to safety and risk. The safety culture is the natural consequence of having humans in the aviation system.

Course Code: SAC010EBEN01

Course format

• This is a self-study course, which will take you approximately 25-30 hours to complete, depending on your previous knowledge and experience.
• You will need an internet connection to access the course online, in interactive e-book format.
• You will have 12 months to complete the course and exam (enrollment validity), which starts from the date you purchase the course.
• Performance will be based on an examination. Please refer to the Exam Information below for more details.

Please note: Once you have completed the exam you will no longer have access to the course material, and after the 12-month enrollment validity expires you will no longer have access to the course content, nor will you be able to take the exam.

Recommended level

• The recommended level for this course is Entry-level.

Study with the help of an Instructor

If you would prefer to study this course with the help of a local trainer, enrol at an IATA Authorized Training Center near you.

Registration information

• Please refer to our payment methods and applicable taxes.
• When you click to purchase the course, you will be directed to log in to your Training Profile through our Customer Portal.
• Are you purchasing the course for several people at once? Please find out how on our Payment page.

Upon completing this course, you will have the skills to:

• Explain Safety Management Fundamentals as described in ICAO Doc 9859, 4th Ed.
• Describe why safety management processes must consider Human Factors
• Describe the changes of greatest physiological significance in day-to-day flight operations
• Explain Social Psychology, Organizational Psychology and Cognitive Psychology
• Describe and explain the 4-step procedure of designing safety into the system
• Describe and explain the main components

The key topics that are covered during this course include:

• Introduction to human factors and safety management fundamentals
• Human factors and human factors models
• Physiology and physiological work conditions
• Aviation psychology
• System safety
• Culture, positive and safety culture
• Human error

This course is recommended for:

• Entry-level aviation employees
• Newly hired staff of Airlines, Airports, Ground Handlers, ANS providers, AMO’s

An IATA Certificate of Completion is awarded to participants successfully passing the final exam.

Exam information

Please read the information about Online Exams with Remote Supervision (OERS), and check the Course Edition List for Exams (pdf) when booking your exam.

• Method: Online exam with remote supervision (OERS)
• Format: 60 multiple-choice questions. Closed course book exam.
• Time Allowance: 2.5 hours
• Passing Grade: 60% correct answers
• Distinction Grade: 85% correct answers
• Number of exam attempts: 2