The IATA Safety Audit for Ground Operations (ISAGO) program has been developed to improve the safety of ground operations and reduce ground damage and injuries. This course covers the audit process specific to ISAGO, and over 4 days you will gain full knowledge on ISAGO audit procedures, ISAGO auditor objectives and methodology.
Successful completion of the course is a required step in the ISAGO auditor qualification process leading to the Charter of Professional Auditor (CoPA) membership, however you do not have to be following the ISAGO auditor qualification process to take this course.
This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
Student performance will be based on an assessment
Participants should be qualified and experienced ground operations quality auditors
Recommended level is Intermediate and Advanced
The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.
Please note: To become a member of the ISAGO CoPA, you need to meet the prerequisites in GOPM Section 5, and have successfully completed the CoPA pre-screening and computer-based training (CBT) discipline specific training in at least two ISAGO disciplines.
How to register
To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
Upon completion of this course you will be able to:
Describe the ISAGO program
Explain the roles and responsibilities of an ISAGO Auditor
Apply the new ISAGO audit objectives and methodology
Recognize the new ISAGO audit procedures
Use electronic audit applications
Auditor qualification - Charter of Professional Auditors (CoPA)
Ethics code for ISAGO auditors
ISAGO audit preparation, on-site audit process, and follow-up
Audit objective and planning (pre/on-site and post)
Outsourced and subcontracted activities
ISAGO auditing methodology and techniques (including practical exercises)
Interlinked Ground Operations Standards and Recommended Practices (GOSARPs)
Electronic audit system for auditors
Audit case study
Who should attend
This course is recommended for:
Ground operations auditors working for:
Ground service providers
An IATA Certificate of Completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.