ISAGO for Auditors (Classroom, 4 days)

Some of these topics are also explored in the following virtual classroom course:

About

The IATA Safety Audit for Ground Operations (ISAGO) program has been developed to improve the safety of ground operations and reduce ground damage and injuries. This course covers the audit process specific to ISAGO, and over 4 days you will gain full knowledge on ISAGO audit procedures, ISAGO auditor objectives and methodology.

Successful completion of the course is a required step in the ISAGO auditor qualification process leading to the Charter of Professional Auditor (CoPA) membership, however you do not have to be following the ISAGO auditor qualification process to take this course.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALS-08

Course format

  • This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • Participants should be qualified and experienced ground operations quality auditors
  • Recommended level is Intermediate and Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

Please note: To become a member of the ISAGO CoPA, you need to meet the prerequisites in GOPM Section 5, and have successfully completed the CoPA pre-screening and computer-based training (CBT) discipline specific training in at least two ISAGO disciplines.

How to register

There are no scheduled classes at the moment

What you will learn

Upon completion of this course you will be able to:

  • Describe the ISAGO program
  • Explain the roles and responsibilities of an ISAGO Auditor
  • Apply the new ISAGO audit objectives and methodology
  • Recognize the new ISAGO audit procedures
  • Use electronic audit applications

Course content

  • Auditor qualification - Charter of Professional Auditors (CoPA)
  • Ethics code for ISAGO auditors
  • ISAGO audit preparation, on-site audit process, and follow-up
  • Audit objective and planning (pre/on-site and post)
  • Outsourced and subcontracted activities
  • ISAGO auditing methodology and techniques (including practical exercises)
  • Interlinked Ground Operations Standards and Recommended Practices (GOSARPs)
  • Electronic audit system for auditors

Download the Outline

Activities

  • Practical exercises
  • Audit case study

Who should attend

This course is recommended for:

  • Ground operations auditors working for:
    • Airline
    • Ground service providers
    • Airport
    • Regulator

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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