ISAGO for Auditors (LIVE virtual classroom)



We also offer this course in-person at our Training Centers. Browse the CLASSROOM schedule to register

Did you know that in the past 5 years, 144 participants from 37 countries have taken this course with IATA?

About the course

5-day (30 hours) LIVE virtual classroom course, plus 7 e-learning courses

7 e-learning courses are included with your purchase of this course. After Registration, you will find your e-learning courses in your Training Account.

IATA ISAGO for Auditors aviation training course

The IATA Safety Audit for Ground Operations (ISAGO) program has been developed to improve the safety of ground operations and reduce ground damage and injuries. This course covers the audit process specific to ISAGO, and over 5 days you will gain full knowledge on ISAGO audit procedures, ISAGO auditor objectives and methodology. The course focuses on the different ground operations disciplines that ISAGO covers and goes into detail on how to audit the standards and recommended practices that the program follows. Successful completion of the course is a required step in the ISAGO auditor qualification process leading to the Charter of Professional Auditor (CoPA) membership, however you do not have to be following the ISAGO auditor qualification process to take this course.

Note: You must complete all 7 e-learning courses before starting the ISAGO for Auditors course.
Completion of this course does not automatically lead to an ISAGO Auditor qualification. If you want to become an ISAGO Auditor and be part of the Charter of Professional Auditors (CoPA) please review the pre-requisites (details at and the order of steps that you need to fulfill before taking this course.

Download the Outline

Course code: TALS-08-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor, plus 7 e-learning courses to study on your own.
  • The course will take you approximately 30 hours to complete and be held over 5 consecutive days.
  • There will be 2 live interactive virtual classroom sessions per day, each session will be 180 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
  • Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.


  • Completion of all 7 e-learning courses that are that are included with your purchase before you take this course. (After Registration, you will find your e-learning courses in your IATA Training account).
  • Participants should be qualified and experienced ground operations quality auditors.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

There are no scheduled classes at the moment

What you will learn

Upon completion of this course you will be able to:

  • Describe the ISAGO program
  • Explain the roles and responsibilities of an ISAGO Auditor
  • Apply the ISAGO audit objectives and methodology
  • Define the scope and fundamental technical elements of the ISAGO disciplines
  • Effectively use auditing skills
  • Use electronic audit applications

Course content

The key topics that are covered during this course include:

  • ISAGO audit preparation, on-site audit process, and follow-up
  • Audit objective and planning (pre/on-site and post)
  • Outsourced and subcontracted activities
  • ISAGO auditing methodology and techniques (including practical exercises)
  • Interlinked Ground Operations Standards and Recommended Practices (GOSARPs)
  • Electronic audit system for auditors

E-learning courses included with this course

Who should attend

    This course is for prospective ISAGO Auditors

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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