ISAGO for Auditors (Virtual Classroom)


About

The IATA Safety Audit for Ground Operations (ISAGO) program has been developed to improve the safety of ground operations and reduce ground damage and injuries. This course covers the audit process specific to ISAGO, and over 4 days you will gain full knowledge on ISAGO audit procedures, ISAGO auditor objectives and methodology.

Successful completion of the course is a required step in the ISAGO auditor qualification process leading to the Charter of Professional Auditor (CoPA) membership, however you do not have to be following the ISAGO auditor qualification process to take this course.

Please note: This virtual classroom course is under refinement.
The final course content may be slightly different than displayed. IATA reserves the right to change the course content without notice. Please see our Terms and Conditions.

Course code: TALS-08-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos
  • Student performance will be based on an assessment

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training

Prerequisites

  • Participants should be qualified and experienced ground operations quality auditors
  • Recommended level is Intermediate and Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

Please note: To become a member of the ISAGO CoPA, you need to meet the prerequisites in GOPM Section 5, and have successfully completed the CoPA pre-screening and computer-based training (CBT) discipline specific training in at least two ISAGO disciplines.

How to register

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

There are no scheduled classes at the moment

What you will learn

Upon completion of this course you will be able to:

  • Describe the ISAGO program
  • Explain the roles and responsibilities of an ISAGO Auditor
  • Apply the new ISAGO audit objectives and methodology
  • Recognize the new ISAGO audit procedures
  • Use electronic audit applications

Course content

  • Auditor qualification - Charter of Professional Auditors (CoPA)
  • Ethics code for ISAGO auditors
  • ISAGO audit preparation, on-site audit process, and follow-up
  • Audit objective and planning (pre/on-site and post)
  • Outsourced and subcontracted activities
  • ISAGO auditing methodology and techniques (including practical exercises)
  • Interlinked Ground Operations Standards and Recommended Practices (GOSARPs)
  • Electronic audit system for auditors

Who should attend

This course is recommended for Ground Operations auditors working for:

  • Airline
  • Ground service providers
  • Airport
  • Regulator

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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