Managing the Travel Business Diploma (partner-taught or self-study)



Did you know that in the past 5 years, 726 participants from 51 countries have taken this course with IATA?

About the course

120-hour partner-taught or self-study diploma

IATA Managing the Travel Business Diploma aviation training course

With more than 1 billion international trips each year, the travel industry offers travel professionals excellent business opportunities. This course will help you take advantage of these opportunities by improving your skills in supervising and managing people and by building business relationships based on win-win negotiating strategies. Learn how to be competitive by developing new products and market them effectively. You will also gain insight on agency accounting procedures to build business plans that lead to good financial health.

Download the Outline

Diploma code: TTTG-10

Diploma format

  • This is a partner-taught or self-study diploma, which will take you approximately 120 hours to complete, depending on your previous knowledge and experience.
  • The course materials are provided in e-book or printed format. Please choose the format when you register.
  • You will have 12 months to complete the diploma and exam (enrollment validity), which starts from the date you purchase the diploma.
  • The recommended level for this course is Intermediate and Advanced.
  • Performance will be based on an examination. Please refer to the Exam Information below for more details.

Please note: Once you have completed the exam you will no longer have access to the course material, and after the 12-month enrollment validity expires you will no longer have access to the diploma content, nor will you be able to take the exam.

Study with the help of an Instructor

If you would prefer to study this diploma with the help of a local trainer, enrol at an IATA Authorized Training Center near you.

Registration information

  • Please refer to our shipping fees and applicable taxes.
  • When you click to purchase the course, you will be directed to login to your Training Account through our Customer Portal. If you have previously taken a course with IATA, please have your login details ready, if not, you will be prompted to create an account.

Important: Please note that if you are purchasing courses for more than one person, a Training Account must be created for each individual. Registration and payment must be made through each individual Training Account. You may pay for multiple individuals by using one credit card or bank transfer in each individual’s users Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual order. If you are a company wishing to purchase courses for 10 or more employees, please Contact our Customer Service representatives for more information on how to register multiple users.


USD 515 (e-book) / USD 540 (printed)
USD 645 (e-book) / USD 670 (printed)

What you will learn

Upon completing this diploma you will have the skills to:

  • Increase your opportunity for career advancement
  • Become entrepreneurial and creative
  • Open your own travel agency or tour company
  • Grow your business and profits
  • Improve operational processes

Course content

The key topics that are covered during this diploma include:

  • Managerial and negotiation skills
  • Marketing and pricing
  • Tour production and event planning
  • Administration and accounting
  • Laws related to the travel industry

Who should attend

This diploma is recommended for:

  • Agency administration
  • Mid-level managers and supervisors
  • Agency back-office personnel
  • Travel Managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants who successfully pass the final exam.

Exam information

Please read the information about Online Exams with Remote Supervision (OERS), and check the Course Edition List for Exams (pdf) when booking your exam.

  • Method: Online exam with remote supervision (OERS)
  • Format: 80 multiple-choice questions. Closed course book exam.
  • Time Allowance: 2 hours
  • Passing Grade: 60% correct answers
  • Distinction Grade: 85% correct answers
  • Number of exam attempts: 2

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