Managing the Travel Business (partner-taught or self-study)

Did you know that in the past 3 years, 788 participants from 67 countries have taken this course with IATA?

About the course

With more than 1 billion international trips each year, the travel industry offers travel professionals excellent business opportunities. This course will help you take advantage of these opportunities by improving your skills in supervising and managing people and by building business relationships based on win-win negotiating strategies. Learn how to be competitive by developing new products and market them effectively. You will also gain insight on agency accounting procedures to build business plans that lead to good financial health.

Download the Outline

Course code: TTTG-10

Course format

  • This course is available in printed and e-book format.
  • This course requires approximately 120 hours of study to be completed in 12 months from the purchase date (enrollment validity). After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam.
  • You will access online resources and other study materials through your User Account.
  • You need an Internet connection and Google Chrome™ browser.
  • Student performance will be based on an examination. Please refer to the Exam Information below for more details.

Enrol at an Authorized Training Center to study these materials with the help of a local trainer, or alternatively you can choose to study these materials on your own.

Registration information

Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order. If you are a company wishing to purchase courses for 10 or more employees, please Contact Us for more information on how to register multiple users.


USD 490 (e-book) / USD 515 (printed)
USD 620 (e-book) / USD 645 (printed)

What you will learn

Upon completing this course you will have the skills to:

  • Increase your opportunity for career advancement
  • Become entrepreneurial and creative
  • Open your own travel agency or tour company
  • Grow your business and profits
  • Improve operational processes

Course content

  • Managerial and negotiation skills
  • Marketing and pricing
  • Tour production and event planning
  • Administration and accounting
  • Laws related to the travel industry

Who should attend

This course is recommended for:

  • Agency administration
  • Mid-level managers and supervisors
  • Agency back-office personnel
  • Travel Managers

Certificate awarded

By successfully completing the examination you will receive the Managing the Travel Business Diploma

Exam information

Please read the General Information on Partner-taught / Self-study exams, and check the Course Edition List for Exams when booking your exam.

  • Exam Method: Online exam with remote supervision
  • Exam Format: Multiple-choice questions. Closed course book; Foldout maps are not permitted
  • Number of questions: 80
  • Time Allowance: 2 hours
  • Passing Grade: 60%
  • Distinction Grade: 85%
  • Number of exam attempts: 2

This course is a step toward earning an IATA Diploma in:

Managing the Travel Business Diploma

Learn more about management roles and responsibilities in the travel industry, how to motivate and inspire employees, improve your negotiation skills and understand how to provide special interest travel and tour production

  • English

Travel Sales and Operations Diploma

Demonstrate that you have gained complete essential competencies to be a successful travel agent or travel agency manager with the IATA Travel Sales and Operations Diploma. Promote yourself as a holder of the highest level travel and tourism diploma to employers, customers, and travel industry suppliers.

  • English

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